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EPritchard7
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Member since ‎Jan 24, 2024
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Emi Pritchard

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Hermen on October 19, 2020
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
101 upvotes
34 Replies
Member
March 20, 2024
I'm hoping they get this working as part of the help desk feature the're working on.
HFoote on August 22, 2023
We're frustrated with the limit of only 10 Ticket Tags for Ticket records across all pipelines. This limitation restricts not only Tickets on one pipeline, but Tickets in all pipelines. We need to open this up to allow these tags to properly read more
9 upvotes
5 Replies
Member
March 20, 2024
100% agree with this. I have no idea why they thought 10 was enough.
Hermen on October 19, 2020
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
101 upvotes
34 Replies
Member
March 20, 2024
I'm hoping they get this working as part of the help desk feature the're working on.
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