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willcurran
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Member since ‎Apr 16, 2017
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  • Upvotes Given
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  • Upvotes Received
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Will Curran

http://www.helloendless.com

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StephanieB on June 13, 2022
Saved data import settings for repeat use
Since there are so many options and steps on data import (and that next button is SO FAR AWAY) it'd be really nice to save some preset options like file from computer, one file, one object, etc. to do frequent, repeating styles of imports.
Reply Idea Contacts & Companies
5 upvotes
3 Replies
willcurran
Top Contributor
June 14, 2022
Ohhh nice, I like this!
adrianorbs on September 04, 2019
Word cloud on tickets
Why is this idea good? To search all tickets to find out which is the most commonly used word that can bring new decisions, eg New articles in helper center Example word could:
Reply Idea Tickets
16 upvotes
3 Replies
willcurran
Top Contributor
April 12, 2022
This would be good as a "visualization" type for all reports. Would help with open text property reporting.
JPearson1 on October 22, 2021
Dynamic URL support for CSAT Surveys
Role: This feature is for the product team who would like to measure customer satisfaction with specific elements of our site. Goal: I would like to be able to provide dynamic URLs in my CSAT surveys. Currently, the CSAT tool only allows me to d read more
Reply Idea Feedback Surveys
10 upvotes
2 Replies
willcurran
Top Contributor
February 10, 2022
We need the level of targeting that we can do with chat flows at a minimum. For example, I want to make sure it's asking about the blog content on bl...read more
taylormarmie on June 22, 2020
Put Chat Transcripts into Marketing Emails
We are implementing the Hubspot Chatbot feature, and we'd love to have the ability to put the chat transcripts in a Marketing-category email so we can insert it into the workflow, and automatically send it to our SDR.
Reply Idea Workflows
5 upvotes
1 Reply
willcurran
Top Contributor
September 20, 2021
Very smart idea!
martechaa on July 02, 2019
Measure response time on agent reply in inbox
Hey! We really need to be able to measure response time on all incoming emails in our inbox. Currently this is only possible to measure on tickets as far as I can see. It is a very important measurement feature that most other CRM-systems can of read more
Reply Idea Reporting
47 upvotes
10 Replies
willcurran
Top Contributor
September 23, 2020
YES
willcurran on January 28, 2020
Quick record timeline that you can quickly jump to points in the record timeline
Wouldn't the contact record timeline be great if you could see an at a glance (at the top) when a contact has been touched. Almost like a scrubable timeline heatmap showing dots where they were touched. It'd help you see at a glance how often the w read more
Reply Idea Contacts & Companies Deals Tickets
11 upvotes
8 Replies
willcurran
Top Contributor
June 11, 2020
Going to give this an good ol' fashion bump 🙂
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