Contributeur de premier rang
Member since ‎Apr 16, 2017
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Will Curran


adrianorbs on September 04, 2019
Why is this idea good? To search all tickets to find out which is the most commonly used word that can bring new decisions, eg New articles in helper center Example word could:
2 Replies
Contributeur de premier rang
April 12, 2022 13:49
This would be good as a "visualization" type for all reports. Would help with open text property reporting.
JPearson1 on October 22, 2021
Role: This feature is for the product team who would like to measure customer satisfaction with specific elements of our site. Goal: I would like to be able to provide dynamic URLs in my CSAT surveys. Currently, the CSAT tool only allows me to d read more
1 Reply
Contributeur de premier rang
February 10, 2022 16:12
We need the level of targeting that we can do with chat flows at a minimum. For example, I want to make sure it's asking about the blog content on more
taylormarmie on June 22, 2020
We are implementing the Hubspot Chatbot feature, and we'd love to have the ability to put the chat transcripts in a Marketing-category email so we can insert it into the workflow, and automatically send it to our SDR.
1 Reply
Contributeur de premier rang
September 20, 2021 13:46
Very smart idea!
martechaa on July 02, 2019
Hey! We really need to be able to measure response time on all incoming emails in our inbox. Currently this is only possible to measure on tickets as far as I can see. It is a very important measurement feature that most other CRM-systems can of read more
8 Replies
June 02, 2021 01:55
Hi everyone, We actually built a business that does this exact thing and we integrate with HubSpot. We track first email, overall reply and more
willcurran on January 28, 2020
Wouldn't the contact record timeline be great if you could see an at a glance (at the top) when a contact has been touched. Almost like a scrubable timeline heatmap showing dots where they were touched. It'd help you see at a glance how often the w read more
January 08, 2022 13:38
I could also love to know the way you installation a workflow to assign tickets spherical robin style in case you're inclined to percentage how you more
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
179 Replies
Contributor | Diamond Partner
May 09, 2022 08:30
Giving this another bump, I have so many ideas that can't be launched until this is available and have been waiting for three years now. Please put more
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