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dlozano
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Member since ‎Aug 30, 2018
  • solutions
    1
  • Replies
    10
  • Upvotes Given
    15
  • Upvotes Received
    41
  • Ideas
    1

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Daniel Lozano

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dlozano on January 13, 2020
Hello, One question regarding NPS Surveys... We see that not all of our customers are responding the NPS Survey when we send it to them (obviously)... That's why we want someone to call our clients asking them for a response over the phone and read more
6 upvotes
3 Replies
miikkaj on May 13, 2019
We have the need to ask NPS-type of questionnaires on multiple different occasions both for our product and for our service offering. Could you make it possible to create multiple Customer Loyalty questionnaires so we could have an NPS survey go read more
11 upvotes
3 Replies
Contributor
November 15, 2019
Yesssss, and it is a great feature! Thank you very much HubSpot team
dlozano on October 04, 2019
Hello, As far as I know, there is no way to show the CSAT survey scores as a report in a dashboard, only nps. This is a must for us, since we send a monthly service report to our managers and this score gets excluded, which is extremely import read more
30 upvotes
8 Replies
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
468 upvotes
221 Replies
Contributor
October 04, 2019
This is a must for us... It's sometimes kind of confusing for the customer if their ticket was actually created or not, and if it's being taken care ...read more
Solved
Igorgb on July 31, 2019
Hey, Does anyone knows a way to resend CSAT / NPS survey for those who didn't answered yet? Thanks
19 upvotes
13 Replies
Contributor
August 05, 2019
I think he meant how we can resend a survey email if the person we sent it to did not open or click on the email...
miikkaj on May 13, 2019
We have the need to ask NPS-type of questionnaires on multiple different occasions both for our product and for our service offering. Could you make it possible to create multiple Customer Loyalty questionnaires so we could have an NPS survey go read more
11 upvotes
3 Replies
Contributor
November 15, 2019
Yesssss, and it is a great feature! Thank you very much HubSpot team
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