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dlozano
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Member since ‎Aug 30, 2018
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  • solutions
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  • Replies
    10
  • Upvotes Given
    15
  • Upvotes Received
    41
  • Ideas
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Daniel Lozano

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dlozano on January 13, 2020
Manually adding NPS score
Hello, One question regarding NPS Surveys... We see that not all of our customers are responding the NPS Survey when we send it to them (obviously)... That's why we want someone to call our clients asking them for a response over the phone and read more
Reply Discussion Survey Setup
6 upvotes
3 Replies
dlozano
Contributor
November 15, 2019
Reply to Option to create multiple Customer Loyalty / NPS questionnaires
Yesssss, and it is a great feature! Thank you very much HubSpot team
dlozano on October 04, 2019
CSAT score on Dashboard
Hello, As far as I know, there is no way to show the CSAT survey scores as a report in a dashboard, only nps. This is a must for us, since we send a monthly service report to our managers and this score gets excluded, which is extremely import read more
Reply Idea Feedback Surveys
30 upvotes
8 Replies
dlozano
Contributor
October 04, 2019
Reply to Customer portal for Tickets
This is a must for us... It's sometimes kind of confusing for the customer if their ticket was actually created or not, and if it's being taken care ...read more
dlozano
Contributor
August 05, 2019
Reply to How to resend survey feedback?
I think he meant how we can resend a survey email if the person we sent it to did not open or click on the email...
dlozano
Contributor
August 05, 2019
Reply to Option to create multiple Customer Loyalty / NPS questionnaires
We need this. We are three companies that work in the same industry, where one sales equipment and the other two give service to those equipment. We ...read more
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