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dlozano
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Member since ‎Aug 30, 2018
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  • Upvotes Given
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  • Upvotes Received
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Daniel Lozano

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Activity

Rklinghoffer on June 26, 2019
Update Status Properties - File Upload
In editing our Support Pipeline, we are having trouble with the "File Upload" status property. When closing a ticket, we want to require the user to upload a certain file. In the support pipeline, we have the optopn to "Update Status Properties" and read more
Reply Discussion Tickets
0 upvote
7 Replies
lucaslooi
Member
May 01, 2022 04:25
Has this issue been fixed? I have been trying the same as above but the File Upload is still a Text Input.
Rklinghoffer on June 26, 2019
Update Status Properties - File Upload
In editing our Support Pipeline, we are having trouble with the "File Upload" status property. When closing a ticket, we want to require the user to upload a certain file. In the support pipeline, we have the optopn to "Update Status Properties" and read more
Reply Discussion Tickets
0 upvote
7 Replies
lucaslooi
Member
May 01, 2022 04:25
Has this issue been fixed? I have been trying the same as above but the File Upload is still a Text Input.
Solved
dlozano on January 13, 2020
Manually adding NPS score
Hello, One question regarding NPS Surveys... We see that not all of our customers are responding the NPS Survey when we send it to them (obviously)... That's why we want someone to call our clients asking them for a response over the phone and read more
Reply Discussion Survey Setup
2 upvotes
3 Replies
lbrown27
Contributor
March 08, 2021 08:05
We use Typeform to send our member surveys and collect NPS scores - I would love to add those manually via import to Hubspot - anyone do this before?...read more
miikkaj on May 13, 2019
Option to create multiple Customer Loyalty / NPS questionnaires
We have the need to ask NPS-type of questionnaires on multiple different occasions both for our product and for our service offering. Could you make it possible to create multiple Customer Loyalty questionnaires so we could have an NPS survey go read more
Reply Idea Feedback Surveys
11 upvotes
3 Replies
dlozano
Contributor
November 15, 2019 10:51
Yesssss, and it is a great feature! Thank you very much HubSpot team
dlozano on October 04, 2019
CSAT score on Dashboard
Hello, As far as I know, there is no way to show the CSAT survey scores as a report in a dashboard, only nps. This is a must for us, since we send a monthly service report to our managers and this score gets excluded, which is extremely import read more
Reply Idea Feedback Surveys
13 upvotes
3 Replies
Crawfish
Member
July 02, 2021 02:26
I am very surprised that HubSpot doesn't calculate an actual CSAT score. CSAT is an industry-standard and, as far as I know, should be represented as...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
459 upvotes
221 Replies
rraven
Participant
March 17, 2022 11:52
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
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