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Rebekah Ladd

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Activity

Beka on November 13, 2024

Addition of API usage in Property's "Used In" list

GOAL: Prevent deletion of properties essential for website and API functions. When managing object properties, the "Used in List" is useful in preventing deletion of used properties. However, since there is no data there on API usage, accidental de read more

Reply Idea Properties

4 upvotes

0 Reply

cindybelle on September 30, 2024

Conversation view for AI Customer Agent

It'd be great to have a place to easily see any conversations that were touched or handled by the AI customer agent. This way, I can review its responses and understand how we can improve them by building or adding content to fuel more effective ans read more

Reply Idea Live Chat & Bots

1 upvote

1 Reply

Beka

Contributor

October 11, 2024

yes! a filter like the current "Bot" one but for the specific agents in the inbox would be great.

00000 on October 08, 2024

Adjust Breeze AI Agent Avatar

Goal: Customize the avatar for the Breeze agent. Why? Missed opportunity for branding engagement. Do not want clients that offer boutique services to run risk of seeming not detail-oriented because they are using a default that clashes with br read more

Reply Idea Live Chat & Bots

0 upvote

2 Replies

Beka

Contributor

October 11, 2024

I was concerned with this too, but it looks like you can apply the branding in the display section of the chatflow the agent is assigned to. That wa...read more

Beka on October 11, 2024

Customer Agent Beta | Ah, the dilemma of the repetitive personality based responses

Loving the witty choice for customer agent so far, but it is very repetative with it's introduction when answering questions. "Ah," is used at the start of almost every answer, but then the body of the answer is great and varies each time the same read more

Reply Idea Live Chat & Bots

2 upvotes

1 Reply

benzil on September 30, 2020

Mark email as read

It would be great to use the Gmail tool, to sync 'read' status of emails back to Gmail, this way i can take action if i notice a new email in hubspot without having to also open up Gmail too

Reply Idea Conversations

26 upvotes

6 Replies

Beka

Contributor

August 26, 2024

This is causing an issue with our team now that we are emailing out of the prospecting tool. We address any leads there, and then hop into Gmail to t...read more

YNew on January 25, 2022

Give end users the option to call, chat, or email from support bot (Just like Hubspot does!)

For hubspot's own support, I have the option to call, chat, or email. I want to give the same options to my company's users! Most important here is giving them the option to call.

Reply Idea Live Chat & Bots

17 upvotes

3 Replies

Beka

Contributor

February 14, 2024

We are setting up our hubspot chat and are looking for these features as well as a text option if you have the hubspot sms add on. Thanks!

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