** copied from service community Currently as far as I can see there is no filter available to filter tickets by company. We need to report to certain customers the'r ticket volume and days to resolve against a pre-determined service level agreemen read more
When creating a task, it defaults to being due at 5 pm. There is no way to change the default for this. You need to manually change every task which is time-consuming. There should be an option for default this time to one of your choosing.