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JWoudstra
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Member since ‎Jan 5, 2024
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Jazz Woudstra

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November 06, 2024
100% needed. We are looking for the simple functionality of being able to automate the closure of all relevant tasks when a ticket is closed. Bey...read more
JWoudstra on September 04, 2024
As a part of many standard processes, our team have to send an email to multiple of our platform's users in BCC (to correlate with GDPR). When combining this action with HelpDesk, a user's response to the email re-opens the original ticket, incl read more
Member
September 04, 2024
100% agree. We are not using HubSpot entirely for our communications for this reason
JWoudstra on July 08, 2024
It would be great to have the ability to set 'my Team's assigned' on the left bar in HelpDesk to show a user the assigned tickets in a nested team they are in rather than the wider team
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Member
June 03, 2024
Yes, the ability to manage working hours in bulk would be a major advantage for our teams
Member
January 05, 2024
Please can an update be provided on any potential timeline for this feature?
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