We appreciate the ability to create custom ticket views in Help Desk, but we need to be able to preset the sorting preference e.g. oldest to newest by create date.
Also wondering about an ETA. We have a related problem: tickets get auto-assigned to Sales reps, when we only want tickets assigned to our service t...read more
We appreciate the ability to create custom ticket views in Help Desk, but we need to be able to preset the sorting preference e.g. oldest to newest by create date.