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KevinFMTV
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Member since ‎Apr 13, 2017
  • solutions
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  • Replies
    3
  • Upvotes Given
    7
  • Upvotes Received
    281
  • Ideas
    6

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Kevin Hancock

The quote I live by: "Life Begins at the Edge of your Comfort Zone" I'm a big Hubspot Evangelist and have had the pleasure of working with Hubspot for many years now and have been proud to be an active contributor for many of the Products Hubspot has released in recent years. Software UX design and enhancement has always been one of my guilty pleasures and hobbies when I'm not working my day job. I find great joy in looking for opportunities for universally valuable enhancements to software for all users. Please take a look at some of my ideas I've submitted and read through them and Upvote them so we can all improve Hubspot as a community. Some of the projects I've had a lot of fun helping to shape include: * Conversations * Bots * Messages / Chat * Knowledge base * Service Hub * Customer Feedback * The new HTML Editor * The new contacts timeline layout * Pillars / Content Strategy now ... Now called SEO * Snippets (probably my favorite project that multiplies my productivity every single day ... 40x a day)

Activity

DBellamy on May 01, 2017
There should be more styling options for the messages add on.
241 upvotes
87 Replies
Member
April 05, 2022
it would be great to be able to add attachements to the chatbot so when creating a ticket we can have all the information needed .
DBellamy on May 01, 2017
There should be more styling options for the messages add on.
241 upvotes
87 Replies
Member
April 05, 2022
it would be great to be able to add attachements to the chatbot so when creating a ticket we can have all the information needed .
KevinFMTV on June 28, 2019
USE CASE: We use a custom property to identity when a contact is known to be a dead lead. However, many of these contacts have pending tasks associated which are no longer applicable once a contact is dead. PROPOSED FUNCTIONALITY: Add a feature to w read more
221 upvotes
78 Replies
Member
March 25, 2022
+1 for this idea. Use case: we add a number of tasks in a workflow to a ticket. The tasks are to be completed by humans, but another workflow wi...read more
KevinFMTV on June 11, 2019
Having the ability to see breadcrumb trail of viewed pages in this and previous sessions IP Geo location device type - mobile, tablet, desktop browser type referral source / organic / ppc, social etc Are a few great ways to help the chat read more
22 upvotes
7 Replies
Participant
January 27, 2022
Any update on this? I see the idea was submitted! That's great. This would be incredibly helpful for us!
JesRichards on July 20, 2017
As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending some read more
15 upvotes
12 Replies
Member
May 19, 2022
Salesforce had this feature as well. It may only offer an extra 30 seconds, but that 30 seconds can be so important to giving a prompt response.
DBellamy on May 01, 2017
There should be more styling options for the messages add on.
241 upvotes
87 Replies
Member
April 05, 2022
it would be great to be able to add attachements to the chatbot so when creating a ticket we can have all the information needed .
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