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KevinFMTV
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Member since ‎Apr 13, 2017
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  • solutions
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  • Replies
    3
  • Upvotes Given
    7
  • Upvotes Received
    359
  • Ideas
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Kevin Hancock

The quote I live by: "Life Begins at the Edge of your Comfort Zone" I'm a big Hubspot Evangelist and have had the pleasure of working with Hubspot for many years now and have been proud to be an active contributor for many of the Products Hubspot has released in recent years. Software UX design and enhancement has always been one of my guilty pleasures and hobbies when I'm not working my day job. I find great joy in looking for opportunities for universally valuable enhancements to software for all users. Please take a look at some of my ideas I've submitted and read through them and Upvote them so we can all improve Hubspot as a community. Some of the projects I've had a lot of fun helping to shape include: * Conversations * Bots * Messages / Chat * Knowledge base * Service Hub * Customer Feedback * The new HTML Editor * The new contacts timeline layout * Pillars / Content Strategy now ... Now called SEO * Snippets (probably my favorite project that multiplies my productivity every single day ... 40x a day)

Activity

DBellamy on May 01, 2017
More Chat Widget Styling Options
There should be more styling options for the messages add on.
Reply Idea Conversations
265 upvotes
93 Replies
KevinFMTV
Participant
September 05, 2019
@partycentre from your Conversations Inbox ... go to inbox settings in the lower left corner and go to chat settings. This is where you can adjus...read more
DBellamy on May 01, 2017
More Chat Widget Styling Options
There should be more styling options for the messages add on.
Reply Idea Conversations
265 upvotes
93 Replies
KevinFMTV
Participant
September 05, 2019
@partycentre from your Conversations Inbox ... go to inbox settings in the lower left corner and go to chat settings. This is where you can adjus...read more
KevinFMTV on June 28, 2019
Allow workflows to delete or mark tasks complete
USE CASE: We use a custom property to identity when a contact is known to be a dead lead. However, many of these contacts have pending tasks associated which are no longer applicable once a contact is dead. PROPOSED FUNCTIONALITY: Add a feature to w read more
Reply Idea Workflows
294 upvotes
89 Replies
KevinFMTV on June 11, 2019
Provide more info in chat about device type, location, browser type, source, etc.
Having the ability to see breadcrumb trail of viewed pages in this and previous sessions IP Geo location device type - mobile, tablet, desktop browser type referral source / organic / ppc, social etc Are a few great ways to help the chat read more
Reply Idea Conversations
27 upvotes
10 Replies
JesRichards on July 20, 2017
See what people are typing in chat
As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending some read more
Reply Idea Conversations
16 upvotes
13 Replies
KevinFMTV
Participant
June 11, 2019
Yes please!!! BTW .... I do think we might see this in the future because when I was chatting with support recently I asked the rep if she could...read more
DBellamy on May 01, 2017
More Chat Widget Styling Options
There should be more styling options for the messages add on.
Reply Idea Conversations
265 upvotes
93 Replies
KevinFMTV
Participant
September 05, 2019
@partycentre from your Conversations Inbox ... go to inbox settings in the lower left corner and go to chat settings. This is where you can adjus...read more
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