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rockzau
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Member since ‎Dec 12, 2023
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Rocky Rodriguez

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rockzau on August 19, 2024
Can you track Snippet usage?
Is there a way to track the number of times a Snippet has been used in Tickets/conversations? Or to build a report for this?
Reply Discussion Snippets
0 upvote
1 Reply
Solved
rockzau on April 17, 2024
Best Hubspot Academy Certifications for my team to learn Help Desk?
We are in the process of implementing Hubspot and onboarding our guest services team into Hubspot. What are some of the best Hubspot Academy videos/learnings/certification available that will help provide a good solid base to utilize Hubspot. The te read more
Reply Discussion
0 upvote
2 Replies
rockzau
Member
May 15, 2024
Hi Cassie, Thank you so much for sharing this!
Solved
rockzau on April 17, 2024
Best Hubspot Academy Certifications for my team to learn Help Desk?
We are in the process of implementing Hubspot and onboarding our guest services team into Hubspot. What are some of the best Hubspot Academy videos/learnings/certification available that will help provide a good solid base to utilize Hubspot. The te read more
Reply Discussion
0 upvote
2 Replies
rockzau
Member
May 15, 2024
Hi Cassie, Thank you so much for sharing this!
rockzau on March 28, 2024
Chatbot to LiveChat
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi read more
Reply Discussion Chat Enterprise
2 upvotes
2 Replies
rockzau
Member
March 29, 2024
Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...read more
rockzau on March 28, 2024
Chatbot to LiveChat
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi read more
Reply Discussion Chat Enterprise
2 upvotes
2 Replies
rockzau
Member
March 29, 2024
Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...read more
Solved
rockzau on December 12, 2023
Workflows triggered by email subject line?
Is there a way to trigger a workflow based on an email subject line? For example if someone sends an email in with the subject line "Promo Code" I want the workflow to trigger and then send that email to John C. every time we get that subject l read more
Reply Discussion Service Workflows
1 upvote
3 Replies
rockzau
Member
December 14, 2023
Thanks Ben. I'll set this up and circle back around to let you know if this worked! Thanks, Rocky
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