• Learn how AI and automation actually work in your Help Desk. Ask our experts how to improve team speed and customer happiness! AMA Nov 17-21.

    Ask us anything

Profile

rockzau
Member
Member since ‎Dec 12, 2023
Message
  • solutions
    0
  • Replies
    3
  • Upvotes Given
    0
  • Upvotes Received
    11
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Rocky Rodriguez

This user hasn't created a bio yet. Edit your own profile here!

Activity

Solved
rockzau on August 19, 2024
Can you track Snippet usage?
Is there a way to track the number of times a Snippet has been used in Tickets/conversations? Or to build a report for this?
Reply Discussion Snippets
4 upvotes
1 Reply
rockzau
Member
May 15, 2024
Reply to Best Hubspot Academy Certifications for my team to learn Help Desk?
Hi Cassie, Thank you so much for sharing this!
Solved
rockzau on April 17, 2024
Best Hubspot Academy Certifications for my team to learn Help Desk?
We are in the process of implementing Hubspot and onboarding our guest services team into Hubspot. What are some of the best Hubspot Academy videos/learnings/certification available that will help provide a good solid base to utilize Hubspot. The te read more
Reply Discussion
0 upvote
2 Replies
rockzau
Member
March 29, 2024
Reply to Chatbot to LiveChat
Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...read more
rockzau on March 28, 2024
Chatbot to LiveChat
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi read more
Reply Discussion Chat Enterprise
2 upvotes
2 Replies
rockzau
Member
December 14, 2023
Reply to Workflows triggered by email subject line?
Thanks Ben. I'll set this up and circle back around to let you know if this worked! Thanks, Rocky
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.