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marconline
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Member since ‎Aug 10, 2018
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Marco Tibaldeschi

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marconline on August 10, 2018
Hi, we created our bot and it seems correct. The only problem is that at the end the chatbot doesn't close the chat (even if there is "No action") and so the user can still chat with him without receiving any kind of response. Is there any way to read more
1 upvote
2 Replies
Member
August 16, 2018
Oh, yes you are right. Sorry for this. Marco
marconline on August 10, 2018
Hello there, we installed Hubspot tracking code in out application and BEFORE putting it the identification event is sent ( https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor ). But even if I identify my user with his e read more
0 upvote
4 Replies
Member
December 04, 2018
I am running into the same problem. Has your team come up with something?
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
460 upvotes
221 Replies
Participant
March 17, 2022
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
marconline on August 10, 2018
Hi, we created our bot and it seems correct. The only problem is that at the end the chatbot doesn't close the chat (even if there is "No action") and so the user can still chat with him without receiving any kind of response. Is there any way to read more
1 upvote
2 Replies
Member
August 16, 2018
Oh, yes you are right. Sorry for this. Marco
marconline on August 10, 2018
Hello there, we installed Hubspot tracking code in out application and BEFORE putting it the identification event is sent ( https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor ). But even if I identify my user with his e read more
0 upvote
4 Replies
Member
December 04, 2018
I am running into the same problem. Has your team come up with something?
marconline on January 04, 2018
Hello, we currently have a integration between our platform (eDock) and Hubspot in two ways: we set values on contact properties after the user does something on our platform we create timeline events using our Hubspot app called “eDock”. read more
0 upvote
7 Replies
HubSpot Alumni
January 17, 2018
Hi @Marco_Tibaldeschi , This is now resolved; the UI matches the property mapping values. Let me know if you have any other issues with this going...read more
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