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mfreiert
HubSpot Product Team
HubSpot Product Team
Member since ‎Aug 7, 2018
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Max Freiert

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dschroed on September 10, 2019
Social Chat - Instagram Chat integration (Facebook Business Messenger)
linked to these Forume messages, but no duplictates in the IDEA Forum: I need to be able to respond to instagram messages via my Hubspot account. Can you please look into utilizing the FB Business Manager API, to also integ read more
Reply Idea Conversations Social Media
353 upvotes
142 Replies
mfreiert
HubSpot Product Team
July 28, 2021
Hey folks - While this feature is likely not something we'll bring to life in 2021, it's clear this channel is important. Recent changes to Messenge...read more
kmckillop on August 14, 2019
Audio device input/output settings for Calling
When making calls, I prefer to use my headset (sound/mic). When listening to music I want my speakers, and when recording video or other "none" phone call related, I prefer to use my professional microphone. Right now I have to change my ch read more
Reply Idea Calling
17 upvotes
7 Replies
mfreiert
HubSpot Product Team
June 18, 2020
You can now define your Mic and speaker settings when using our browser based calling solution!
DanAt3DV on June 06, 2017
Use personalization tokens in chat
We're loving messages within Hubspot and the links to smart lists and 'Known Contacts'. Would it be possible to add some personalisation tokens e.g. [Contact first name] to the 'Welcome message'?
Reply Idea Conversations
67 upvotes
25 Replies
mfreiert
HubSpot Product Team
June 02, 2020
We're exploring how and when we can enhance our Chat experience to better support personalization. We'll update this post in the next couple months. ...read more
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
247 upvotes
110 Replies
mfreiert
HubSpot Product Team
June 01, 2020
Capturing feedback through our chat experience is something the team is currently exploring - we will update this post with more info and feedback in...read more
Sam_S on March 04, 2019
We need a Notification that a Chat with ChatBot has been Initiated
We have this situation where I think there should be an option to be notified when a bot chat starts – this is for 2 reasons that I can think of so far: When in a testing phase. While a bot can automate most of the process it would be great to read more
Reply Idea Conversations
71 upvotes
23 Replies
mfreiert
HubSpot Product Team
June 01, 2020
We're currently exploring a couple options to allow for "bot started" notifications, and will upate this post with more info in the next couple month...read more
laurenmarjorie on January 09, 2018
Call report list view with all items about call and recording
(posting on behalf of customer) We (management) must be able to create a list of calls with all details including call length, outcome and directly listen to the call. We can't manage the prospecting process without this functionality.
Reply Idea Calling Sales Reporting
52 upvotes
13 Replies
mfreiert
HubSpot Product Team
May 19, 2020
We're currently evaluating this enhancement and will update this issue with more information in the next couple months.
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