• Live group demo of Marketing Hub + Data Agent

    Standardize reporting, reduce manual work, and introduce AI without cleanup

    Join us on March 12
  • Marketing that's efficient and human? That's Loop Marketing.

    Explore HubSpot Academy's 39-video playlist and put it into practice.

    Start learning

Profile

norismat
Contributor
Member since ‎Nov 24, 2023
Message
  • solutions
    0
  • Replies
    7
  • Upvotes Given
    93
  • Upvotes Received
    13
  • Ideas
    9

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Matteo Noris

This user hasn't created a bio yet. Edit your own profile here!

Activity

norismat on January 13, 2026
Customer Portal First - Tickets - Conversations to Emerge only in the Portal
Currently there is no way to make so that users opening tickets with you, find the answer to the tickets only in the Customer Portal. (below also the confirmation from HS support AI). It would be very useful to have a way (channel?) that is only v read more
Reply Idea Conversations Knowledge Base Tickets
1 upvote
0 Reply
norismat
Contributor
October 15, 2025
Reply to Fix Formatting Issues Bulk Fix
Stuck with 200K issues to fix in the "location data" Impossible to manage 50 at the time.
norismat
Contributor
October 06, 2025
Reply to Reply to Feedback Responses via Help Desk
THIS is a BIG issue for us. We have made massive effort to move all our comm to Helpdesk, to then find out we can't use it to answer feedback. Gene...read more
norismat on September 01, 2025
Improved Date - Helpdesk Split View
As per the example here, the results of a search in Helpdesk are shown with only DD-MM . Missing the reference of the year we are talking about, we don't know if the ticket is about this year, last year or the year before. IN this case as w read more
Reply Idea Tickets
0 upvote
0 Reply
norismat
Contributor
July 25, 2025
Reply to Create Permission Sets for View Only Seats
As we got the new COre seat introduced, I am now stuck with View Only seats for which I can't make a preset (which would mostly revolve around which ...read more
norismat on May 21, 2025
Respond NPS Feedback from Helpdesk/ Channell Connected to Helpdesk
Currently, it is not possible to reply to a feedback within the feedback answering tools, unless you use an email connected to a shared inbox. However, in my company, we made a choice to move all channels to Helpdesk. It would be good to have the o read more
Reply Idea Feedback Surveys
0 upvote
0 Reply
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.