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KDixon27
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Member since ‎Nov 22, 2023
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Kyle Dixon

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HGupta9 on October 15, 2024
How to Remove NPS rating feedback response
Hi Community, I hope you are all well. I might be asking a silly question. I am trying to delete a NPS score rating that one of our client didn't mean to give and was purely an error. For some reason I cannot find a way to get to remove a read more
Reply Discussion Feedback Surveys Service
2 upvotes
2 Replies
KDixon27
Participant
November 22, 2024
Prior response was not an acceptable solution. OP and myself needed a way to DELETE a particular feedback submission RECORD. Not disable the surve...read more
inigolekunberri on January 04, 2022
Add Ticket Tokens to Custom Surveys
It's essential to add Ticket Tokens in Custom Surveys emails (subject and body) in order to, for example, send the Ticket ID to the customer, once a ticket has been closed and before completing the survey: - Subject: Ticket #{{Ticket ID}} Clos read more
Reply Idea Feedback Surveys Tickets
45 upvotes
2 Replies
KDixon27
Participant
November 21, 2024
The new CES surveys look nice but are dead in the water for us as the only way to filter is by an entire pipeline. That doesn't work when we have in...read more
LiamW on January 31, 2020
Knowledge Base reporting
I would like the ability to report on Knowledgebase article creation in the reports section of HubSpot. Right now the Dashboard provides views over time and specific article views, but to see published articles, drafts, or archived articles you have read more
Reply Idea Knowledge Base
143 upvotes
20 Replies
KDixon27
Participant
September 04, 2024
I'd like to do a multi-object custom report to see the contacts demographic information and company firmographic information in correlation with the ...read more
claw on December 02, 2018
Exporting Knowledge Base articles
It will be nice if there's an option to export KB articles 🙂 As we do have the option to do so in website pages, landing pages and blogs.
Reply Idea Knowledge Base
213 upvotes
61 Replies
KDixon27
Participant
August 28, 2024
Export to PDF is sorely needed to preserve the look and feel. CSV is provides minimal value.
BHaverkamp on June 19, 2024
SLA should be status aware
We have an automation that flags when the SLA for a support ticket (Helpdesk) is overdue. This is currently not status aware, i.e. when I have a ticket that is waiting for a customer response or "will be open for a while" (e.g., feature requests / read more
Reply Idea HubSpot Support
9 upvotes
3 Replies
KDixon27
Participant
August 28, 2024
Agreed, there needs to be a mechanism to avoid the customer responding and saying "thanks". That will lead to an incorrect SLA and happens quite fre...read more
MBuck3 on March 08, 2023
Default setting to always pin the HS Sales add-in on Outlook
Currently it is a manual process to make sure that the HS Sales add-in panel is "pinned" on my Outlook. It would be great if there could be a default setting that can be checked or unchecked to "pin or unpin" the HS Sales add-in into the sidebar. read more
Reply Idea Sales Email Extensions & Add-Ins
32 upvotes
18 Replies
KDixon27
Participant
July 11, 2024
This is the biggest problem with Hubspot for Sales teams that use Microsoft 365 Outlook on the web. Please figure something out - we had 5 sales p...read more
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