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LFenton20
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Member since ‎Nov 21, 2023
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Luke Fenton

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LFenton20 on February 15, 2024
We need a ticket that has a certain status to never change status when an email is sent to a customer. The workflow attached to the ticket email status settings cannot be edited, so cloning seems to be the best option. However, the 'Last ema read more
0 upvote
2 Replies
Participant
February 15, 2024
Thanks Karsten, I have submitted my idea: https://community.hubspot.com/t5/HubSpot-Ideas/Cloning-the-Ticket-Email-Settings-Workflow/idi-p/923450...read more
LFenton20 on February 15, 2024
If you want to edit the workflows on the Ticket Email Status Settings you have to clone them. When cloning the workflow, using the 'Employer Management: Automatically change ticket status when an email is sent to a customer.' workflow as the e read more
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Solved
LFenton20 on February 15, 2024
We need a ticket that has a certain status to never change status when an email is sent to a customer. The workflow attached to the ticket email status settings cannot be edited, so cloning seems to be the best option. However, the 'Last ema read more
0 upvote
2 Replies
Participant
February 15, 2024
Thanks Karsten, I have submitted my idea: https://community.hubspot.com/t5/HubSpot-Ideas/Cloning-the-Ticket-Email-Settings-Workflow/idi-p/923450...read more
Solved
LFenton20 on February 08, 2024
Is there a way for attach a personal gmail account so that other users can see my inbox? We deal with extremely timely and important requests that would usually go through a shared inbox we have connected to Hubspot. However, these requests are read more
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