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huddlehouse
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Member since ‎Jul 27, 2018
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  • Upvotes Given
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  • Upvotes Received
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Matt Huddleston

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Activity

wredek on August 10, 2018
Chat properties for workflow triggers
It would be great if there was an option to use conversation properties for workflow triggers. Specifically, if we could have "chat agent" as an option so we could create workflows to assign tasks or send emails to the internal team managing liv read more
Reply Idea Workflows
57 upvotes
19 Replies
huddlehouse
Participant
October 11, 2018
I've tried a lot of ways to simply get notified when someone talks to a bot. Right now we only get notified once it finishes and the bot hands it off...read more
Solved
radko on May 17, 2018
Knowledge base styles
Hi! Is there any way how to modify CSS of the knowledge base like used font family? Thanks!
Reply Discussion
111 upvotes
26 Replies
huddlehouse
Participant
October 04, 2018
Hey Kristen! This week I noticed that in the Design Manager there are Knowledge Base components you can now add to templates. When you look at the de...read more
Solved
huddlehouse on July 30, 2018
Customer support inbox
Right now our implementation specialist said there is no way for a client to see their support inbox?
Reply Discussion
8 upvotes
9 Replies
huddlehouse
Participant
August 23, 2018
How do we give our clients that same support Inbox?
Solved
huddlehouse on July 30, 2018
Customer support inbox
Right now our implementation specialist said there is no way for a client to see their support inbox?
Reply Discussion
8 upvotes
9 Replies
huddlehouse
Participant
August 23, 2018
How do we give our clients that same support Inbox?
huddlehouse on July 27, 2018
Create tickets from emails forwarded to Conversations
We have been using Zendesk. They have a feature where we can forward an email from the client to an email address & it would create a ticket from that, but for the person who emailed me. In hupspot it creates a ticket for me and assigns me to read more
Reply Idea Conversations Tickets
12 upvotes
9 Replies
huddlehouse on July 27, 2018
Chat Bot to suggest Knowledge Base articles automatically
Right now we use Drift. If someone asks a question to our bot and we have relevant help articles it automatically suggests them. It doesn't matter if we are offline or online. It is extremely useful. After talking to an implementati read more
Reply Idea Knowledge Base
10 upvotes
0 Reply
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