It would be a great addition if AI with Brand Voice was available for personal responses to a ticket or a received email. This allows better external communication with 'one voice' and helps helpdesk employees to communicate effectively.

Amounts are always written in full in reports. That makes the axes difficult to read. Axes now contain values ​​like $1,435.25 . It would be nice if there was an option to shorten this to, say, $1.4K This makes reports easier to read and understand. Leia mais

I would like to see in the lead score model that I could use a graduated scale. Such as 1-3 clicks = 1 point, 3-5 clicks is 5 points etc.

Hi, We have setup a live chat channel, with availability based on operation hours (M-F 8:00-17:00). It would be a great feature to add dates when we are closed like christmas, new years day, etc. Now we have to switch manually off and on. Jeroe Leia mais