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JMorgan2
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Member since ‎Nov 16, 2023
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JMorgan2
Participant
March 11, 2025
Reply to Better Associations for Custom Surveys (associate with tickets/etc.)
I'm really confused on why the CSAT survey wasn't rolled out to be totally integratable with tickets?! Its literally what its meant for. We can't se...read more
JMorgan2
Participant
March 10, 2025
Reply to Conditional fields display
Its the same for the service teams. The T1 team will record triage information but then once its escalated to T2/3, the triaged information is ...read more
Solved
JMorgan2 on March 10, 2025
Feature to have conditional fields to remain expanded when saved.
Hi, We are finding an issue with the fact that when you select conditional fields that once saved, they collapse. The only way to get them back is to change the controlling field to another option and then change it back to see the conditio read more
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JMorgan2
Participant
December 02, 2024
Reply to How to create an "average open ticket" report
Thanks for your help Sam, I think I'll stick with seven days a week because I would need to also amend the closed tickets ootb metric too which I...read more
JMorgan2
Participant
December 02, 2024
Reply to Ability to exclude weekends or specific days from "time between" calculated properties
@hubspot This is urgently needed. It would also help with average open ticket times too.
JMorgan2
Participant
December 02, 2024
Reply to How to create an "average open ticket" report
Hi Sam, So I have created a field that captures the current date. I then have a workflow to run everyday to update it. I've then created a ca...read more
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