100% agree. Just setting metrics for my team, and anything over the target I have to consult my calendar to see day of the week. The average field is...Leia mais
I concur, we have a ticket pipeline for Customer Orders and also for support. When we ship to a customer we send a welcome email. Often the customer ...Leia mais
When we are working through new contacts and queues we log the relevant activity, email or call and then set our next task by checking the "Create a ...Leia mais