100% agree. Just setting metrics for my team, and anything over the target I have to consult my calendar to see day of the week. The average field is...Leer más
I concur, we have a ticket pipeline for Customer Orders and also for support. When we ship to a customer we send a welcome email. Often the customer ...Leer más
When we are working through new contacts and queues we log the relevant activity, email or call and then set our next task by checking the "Create a ...Leer más