BastiSchuhl

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Sebastian Schuhl

I am a Digital/Online Marketing Professional with a passion to help growing companies to build and improve their marketing strategy and efforts, in particular in the digital space. As freelance Inbound Marketing Advisor, I support companies with their B2B marketing strategy. Focusing on the Inbound Marketing methodology, I help to implement the right processes, workflows, and tools for a streamlined, measurable and data-driven marketing execution. Get in touch and connect with me on LinkedIn https://www.linkedin.com/in/sebastianschuhl/ to talk about Inbound Marketing and HubSpot. Cheers!

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RebeccaAM le Janvier 05, 2021

Ticket (Status) Aging

I'd love to see a way to report on ticket status aging. We track how long our deals sit in a stage and often our tickets mirror that. The next best option would be to see how old a ticket is.

Répondre Idée Tickets

18 Mentions J'aime

5 Réponses

BastiSchuhl

Contributeur de premier rang

Avril 18, 2024

Yes. We'd also need the option to count a) ALL Days (in minutes) or b) Business Days only (minutes).

SKirwan le Août 22, 2021

Business Days Between Two Dates Calculation

Would be great to have a calculation method that allows you to calculate business (working) days/hours/minutes between two dates. This allows for more accurate SLA reporting. Business days should also take into consideration local public holidays as Lire la suite

Répondre Idée Properties

20 Mentions J'aime

3 Réponses

BastiSchuhl

Contributeur de premier rang

Avril 18, 2024

Yes, this is very important for e.g. (custom) Ticket SLAs monitoring how long (Business Days only) a Ticket has been open for.

JessieS le Avril 25, 2023

Need Association Settings for Conversations Inbox

There is currently no way to set default associations or de-select unwanted associations in the Conversations Inbox when replying to conversations sent to a team email (Settings>Inbox>Inboxes). This option is available on the record leve Lire la suite

Répondre Idée Conversations

37 Mentions J'aime

7 Réponses

BastiSchuhl

Contributeur de premier rang

Avril 03, 2024

Yes! This is extremely important to not clutter the CRM with "irrelevant" Emails. This creates a lot of confusion between Customer Service (Inbox...Lire la suite

BHays6 le Juillet 19, 2021

Grouping of Property Values in Custom Reports

When creating custom reports it would be great to have the ability to create custom groups within the report to aggregate/group property level data. For example, to be able to create an industry report where you're able to group the 150+ industries Lire la suite

Répondre Idée Sales Reporting

53 Mentions J'aime

11 Réponses

BastiSchuhl

Contributeur de premier rang

Avril 01, 2024

Yes, this would be great... +1! Currently, a workaround is to create these groupings in the CRM with a combination of a custom Property and Workflow...Lire la suite

JulienBayle le Juillet 26, 2023

Drag-and-Drop for Document Attachments in HubSpot Email composer

Use Case: Simplify the process of attaching documents to emails within HubSpot's embedded email tool by allowing users to quickly drag and drop files directly from their system explorer window. Description: Currently, the process of attaching Lire la suite

Répondre Idée Connected Email

1 Mention J'aime

1 Réponse

BastiSchuhl

Contributeur de premier rang

Mars 08, 2024

Yes, please! This would be a huge timesaver. There's lots of other ideas in the community forum with similar requests as well...

ATomlins le Janvier 06, 2022

Delete ticket action in workflow

Ability to delete tickets in an automate workflow dependent on ticket name/age/pipeline stage etc. Thanks, Alex

Répondre Idée Tickets

68 Mentions J'aime