BastiSchuhl

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solutions
0
Replies
24
Upvotes Given
268
Upvotes Received
72
Ideas
1

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Sebastian Schuhl

I am a Digital/Online Marketing Professional with a passion to help growing companies to build and improve their marketing strategy and efforts, in particular in the digital space. As freelance Inbound Marketing Advisor, I support companies with their B2B marketing strategy. Focusing on the Inbound Marketing methodology, I help to implement the right processes, workflows, and tools for a streamlined, measurable and data-driven marketing execution. Get in touch and connect with me on LinkedIn https://www.linkedin.com/in/sebastianschuhl/ to talk about Inbound Marketing and HubSpot. Cheers!

Activity

Solved

JamesDuffell on May 30, 2022

Update a ticket field based on a form submission

Is there a way to update a property within an existing ticket? Use case = Based on a ticket missing information a form is sent out to the contact associated with the ticket, the user submits this form containing the missing information and via read more

Reply Discussion

5 upvotes

3 Replies

BastiSchuhl

Top Contributor

July 29, 2024

Has anyone found a solution for this other than duplicating all Ticket Properties with Contact Properties and a Workflow to copy & paste all of t...read more

PBaxter on November 25, 2022

Cloned lists should inherit saved columns

When you clone a list, the columns, sort order etc. should inherit from the list you cloned it from (not your saved default).

Reply Idea Lists

15 upvotes

7 Replies

BastiSchuhl

Top Contributor

July 25, 2024

Please fix this. This is very annoying.

Anonymous on April 05, 2021

Unit of time within a report

HubSpot does not currently have a functionality that will allow you to select the desired unit of time within a report. Our company has KPI's we try to hit each quarter and having the most accurate information is vital to keeping track of the read more

Reply Idea Dashboards & Reports

38 upvotes

4 Replies

BastiSchuhl

Top Contributor

April 22, 2024

Same here: some customers prefer to look at it as minutes, some as hours, some as days. But all of them would like to have one unified metric; not a...read more

RebeccaAM on January 05, 2021

Ticket (Status) Aging

I'd love to see a way to report on ticket status aging. We track how long our deals sit in a stage and often our tickets mirror that. The next best option would be to see how old a ticket is.

Reply Idea Tickets

26 upvotes

6 Replies

BastiSchuhl

Top Contributor

April 18, 2024

Yes. We'd also need the option to count a) ALL Days (in minutes) or b) Business Days only (minutes).

SKirwan on August 22, 2021

Business Days Between Two Dates Calculation

Would be great to have a calculation method that allows you to calculate business (working) days/hours/minutes between two dates. This allows for more accurate SLA reporting. Business days should also take into consideration local public holidays as read more

Reply Idea Properties

26 upvotes

3 Replies

BastiSchuhl

Top Contributor

April 18, 2024

Yes, this is very important for e.g. (custom) Ticket SLAs monitoring how long (Business Days only) a Ticket has been open for.

JessieS on April 25, 2023

Need Association Settings for Conversations Inbox

There is currently no way to set default associations or de-select unwanted associations in the Conversations Inbox when replying to conversations sent to a team email (Settings>Inbox>Inboxes). This option is available on the record leve read more

Reply Idea Conversations

55 upvotes

15 Replies

BastiSchuhl

Top Contributor

April 03, 2024

Yes! This is extremely important to not clutter the CRM with "irrelevant" Emails. This creates a lot of confusion between Customer Service (Inbox...read more

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