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SemRC
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Member since ‎Nov 10, 2023
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Activity

James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
226 upvotes
66 Replies
Participant
July 16, 2024
Yes please! I would like to set per pipeline, if a customer replies to a closed ticket, it should create a new ticket with only this specific thread/...read more
NicoleSengers on February 21, 2022
I would love to be able to add in the new association labels using a workflow - rather than needing to do this manually. this would enable businesses who have contact A who makes a booking and Contacts B, C, D etc who attend a course or an event f read more
1040 upvotes
329 Replies
Participant
June 19, 2024
Hi @MaggieB , thanks for your update. Great to see this beta, I am going to love this! Just some feedback: It seems like adding or updating associa...read more
SemRC on May 31, 2024
Hi all! I have a use case where I want to automate as much as possible in onboarding our new customers (the onboarding phase is tracked via onboarding tickets). This means at every stage tasks are created, and if all tasks are marked complete th read more
Participant
June 03, 2024
Dear Pam, Thanks for your quick response! Does this mean it's only possible via an external app / API? I thought the custum coding would also...read more
SemRC on May 31, 2024
Hi all! I have a use case where I want to automate as much as possible in onboarding our new customers (the onboarding phase is tracked via onboarding tickets). This means at every stage tasks are created, and if all tasks are marked complete th read more
Participant
June 03, 2024
Dear Pam, Thanks for your quick response! Does this mean it's only possible via an external app / API? I thought the custum coding would also...read more
IrisXue on February 23, 2024
Currently, there's no customization for holidays and business days in Sequences. There's no efficient way to exclude any specific days when setting up a sequence. The only option available now is to exclude "Business Days", which is just Mon-Fri for read more
36 upvotes
9 Replies
Participant
May 16, 2024
Not only for sequences, but also for personal & team availability, help desk (including SLA counting), chat availability.
JBradfield on April 26, 2021
I've been trying to troubleshoot a problem for our Sales Manager - she wants to allow prospects to book a phone call with her during set time slots throughout the week. So far, so simple - but we use our Outlook calendars to arrange meetings int read more
10 upvotes
3 Replies
Participant
May 16, 2024
We would also definitely need "Working elsewhere" to be shown as "free" in the HS meeting planner!
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