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HHutson
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Member since ‎Nov 8, 2023
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Hannah Hutson

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BSwan on October 19, 2023
Pause recording mid-call
Our Service team sometimes take credit card details or other sensitive information over the phone. We obviously do not want that stored. It would be very helpful if call recording could be turned on or off on a call-by-call basis, and even more he read more
Reply Idea Calling
7 upvotes
2 Replies
HHutson
Member
May 20, 2024
We have the same problem of credit card details being taken over the phone.
Monjogard on February 02, 2021
Field dependencies in Playbooks
Would be very useful with some smartness to questions in Playbooks (similar to dependent fields in HubSpot forms), e.g. ff answer is X on question 1, show question 1B, otherwise move on to question 2. A Playbook can become quite tedious for a read more
Reply Idea Playbooks
183 upvotes
51 Replies
HHutson
Member
April 10, 2024
This would be super useful as we are also using playbooks to help train new team members. Having the right options apearing at the right time especia...read more
Pastor on October 31, 2018
Mark conversations as read / unread
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful read more
Reply Idea Conversations
172 upvotes
85 Replies
HHutson
Member
November 08, 2023
This really should be a feature! It makes working the emails from hubspot hard
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