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stefano
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Member since ‎Apr 11, 2017
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Brycelbrewer on October 05, 2018
It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched. Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts. read more
40 upvotes
27 Replies
Participant
April 01, 2019
Hi @goconnor , that is excellent news. Please keep us posted on the tags development. As for the issue, when a customer searches in the chat, the ch...read more
Brycelbrewer on October 05, 2018
It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched. Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts. read more
40 upvotes
27 Replies
Participant
April 01, 2019
Hi @goconnor , that is excellent news. Please keep us posted on the tags development. As for the issue, when a customer searches in the chat, the ch...read more
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