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barbuckle
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Member since ‎Oct 31, 2023
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Blair Arbuckle

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barbuckle on December 07, 2023
Hi. We are in the process of implementing HubSpot Service and moving from Salesforce. Our current support process allows my team to assign a support ticket to a certain tier/queue. For example, a simple support case comes in, and remains in "tier 1 read more
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Member
December 07, 2023
Thank you. So create a new object under ticker properties. Within in this object, define the tiers that we want a ticket to fall into. Does that soun...read more
Solved
barbuckle on December 07, 2023
Hi. We are in the process of implementing HubSpot Service and moving from Salesforce. Our current support process allows my team to assign a support ticket to a certain tier/queue. For example, a simple support case comes in, and remains in "tier 1 read more
0 upvote
4 Replies
Member
December 07, 2023
Thank you. So create a new object under ticker properties. Within in this object, define the tiers that we want a ticket to fall into. Does that soun...read more
Solved
barbuckle on October 31, 2023
Hi- My team is currently using HS for marketing, and we are evaluating moving our Sales CRM and Service to HS from Salesforce. I manage our Customer Success team, and I've been poking around the 15-day trial to determine what is the best way to read more
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