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barbuckle
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Blair Arbuckle

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barbuckle
Member
December 07, 2023
Reply to How to setup Support Tiers/Buckets
Thank you. So create a new object under ticker properties. Within in this object, define the tiers that we want a ticket to fall into. Does that soun...read more
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barbuckle on December 07, 2023
How to setup Support Tiers/Buckets
Hi. We are in the process of implementing HubSpot Service and moving from Salesforce. Our current support process allows my team to assign a support ticket to a certain tier/queue. For example, a simple support case comes in, and remains in "tier 1 read more
Reply Discussion Professional
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barbuckle on October 31, 2023
Best Practices for managing the terms of a deal post close
Hi- My team is currently using HS for marketing, and we are evaluating moving our Sales CRM and Service to HS from Salesforce. I manage our Customer Success team, and I've been poking around the 15-day trial to determine what is the best way to read more
Reply Discussion Best Practices
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