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MWolfe2
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Member since ‎Oct 25, 2023
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Michelle Wolfe

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Activity

MWolfe2 on January 29, 2024
I'm looking for guidance or even better would be an example of how to build a workflow that will email the ticket contact when their ticket is closed. Ideally I would like the email communication to list the resolution to their ticket - but I am read more
MWolfe2 on January 29, 2024
Logged in this morning to see there is a new feature available called Help Desk? I don't recall seeing any communication explaining this new feature rolling out? How is this different from Service/Tickets? I had my channel connected to Service/Ti read more
0 upvote
4 Replies
Member
January 29, 2024
Thank you for the link. Very helpful. Do you know if the intent is for Help Desk to replace Service / Tickets?
MWolfe2 on January 29, 2024
Logged in this morning to see there is a new feature available called Help Desk? I don't recall seeing any communication explaining this new feature rolling out? How is this different from Service/Tickets? I had my channel connected to Service/Ti read more
0 upvote
4 Replies
Member
January 29, 2024
Thank you for the link. Very helpful. Do you know if the intent is for Help Desk to replace Service / Tickets?
Solved
MWolfe2 on October 25, 2023
Looking for advice to do it right ... right out of the gate: Example of our Use Case. We are standing up a new helpdesk. That helpdesk will support multiple companies with multiple products. I want to walk through recommendations on configura read more
1 upvote
5 Replies
Member
October 27, 2023
Thank you. I am working through the academy now. I know I would benefit from working with an expert to plan out my implementation strategy. That's...read more
Solved
MWolfe2 on October 25, 2023
Looking for advice to do it right ... right out of the gate: Example of our Use Case. We are standing up a new helpdesk. That helpdesk will support multiple companies with multiple products. I want to walk through recommendations on configura read more
1 upvote
5 Replies
Member
October 27, 2023
Thank you. I am working through the academy now. I know I would benefit from working with an expert to plan out my implementation strategy. That's...read more
Solved
MWolfe2 on October 25, 2023
Looking for advice to do it right ... right out of the gate: Example of our Use Case. We are standing up a new helpdesk. That helpdesk will support multiple companies with multiple products. I want to walk through recommendations on configura read more
1 upvote
5 Replies
Member
October 27, 2023
Thank you. I am working through the academy now. I know I would benefit from working with an expert to plan out my implementation strategy. That's...read more
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