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PCarlson9
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Member since ‎Oct 24, 2023
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PCarlson9 on November 07, 2023
How can a service rep (user) 'pass' a ticket to another user but continue to track the ticket?
Use Case: A service rep needs help researching or resolving a ticket. They need the ability to notify/reassign(?) the ticket, but continue to track and have the ticker passed back with updates. The first level is to use the 'Owner' field, but wh read more
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0 upvote
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PCarlson9
Participant
November 07, 2023
Hi @karstenkoehler , These are two great options. I will test them and run them by the team. Either or both should work. Thanks for the quick re...read more
Solved
PCarlson9 on November 07, 2023
How can a service rep (user) 'pass' a ticket to another user but continue to track the ticket?
Use Case: A service rep needs help researching or resolving a ticket. They need the ability to notify/reassign(?) the ticket, but continue to track and have the ticker passed back with updates. The first level is to use the 'Owner' field, but wh read more
Reply Discussion Tickets
0 upvote
3 Replies
PCarlson9
Participant
November 07, 2023
Hi @karstenkoehler , These are two great options. I will test them and run them by the team. Either or both should work. Thanks for the quick re...read more
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