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MarcelMW
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Member since ‎Oct 12, 2023
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  • Upvotes Given
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  • Upvotes Received
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Marcel Wündrich

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MarcelMW on November 22, 2024
Hello HubSpot Team, The new split ticket option is great and useful. I did want to provide some feedback on that functionality. It would be great to see this expand to different channels, as I found that if the source is a Live Chat (that co read more
MarcelMW on August 01, 2024
Hello HubSpot Team, We have been using the Marketing SMS & Marketing SMS Replies function for a few weeks now and it has been amazing. It has helped with getting user engagement moving and we also see a decent number of replies that our team read more
6 upvotes
2 Replies
Participant
July 25, 2024
I know a solution other HelpDesk solutions offer is to open a new ticket if the previous ticket was closed for X time or to always generate a new tic...read more
Participant
June 19, 2024
I think this would make SLAs a lot more useful and accurate, especially if the SLA you track is not just the first response SLA. Additionally, I thin...read more
Participant
June 19, 2024
The ticket card on the right-hand side only shows associated tickets, as in things you manually associate when you link two different tickets.
Participant
June 19, 2024
Hello @KAbram , I 100% agree and it is something that has caused us to have missed SLAs even knowing we did reply within our SLAs. Hopefully...read more
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