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KariAlder
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Member since ‎Oct 5, 2023
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Kari Alder

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Solved
KariAlder on October 23, 2024
Hello, My team receives a large volume of Conversations that become Tickets. We have tried for months to create a workflow that reopens a Ticket and changes the status to 'Response' when a reply is received to a Closed Conversation. There is a read more
KariAlder on October 17, 2024
Hello, We only want Closed or Archived tickets to open if an email arrives with the same Subject Line as the initial Ticket. Right now, if the same person (from a past ticket) emails, the old Ticket is reopened and the new email is associated wi read more
0 upvote
1 Reply
Solved
KariAlder on October 08, 2024
I could have sworn it used to be possible to assign a contact as the Primary on a Ticket, but I either imagined it or it is no longer possible. Is there a way to denote a contact as the Primary when a Ticket has several? I've been playing with the O read more
Solved
KariAlder on September 04, 2024
I'm not sure how best to describe what is happening here, so I've instead recorded it. This is the behavior on multiple machines, with users of varying permissions. In the customization view, one can click on any of the links just fine read more
0 upvote
3 Replies
Participant
September 05, 2024
Hello, Thank you for your reply! I tried again in an ingognito window, but the glitch remains. I will reach out to Technical Support.
Solved
KariAlder on September 04, 2024
I'm not sure how best to describe what is happening here, so I've instead recorded it. This is the behavior on multiple machines, with users of varying permissions. In the customization view, one can click on any of the links just fine read more
0 upvote
3 Replies
Participant
September 05, 2024
Hello, Thank you for your reply! I tried again in an ingognito window, but the glitch remains. I will reach out to Technical Support.
Solved
KariAlder on January 31, 2024
When someone submits a form, HubSpot automatically creates Contact and Company records, which are associated. However, the form submission does not appear on the Company record. The information about the submission visible on the Contact record does read more
0 upvote
1 Reply
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