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LaurelShoger
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Member since ‎Oct 2, 2023
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Laurel Shoger

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Activity

NicoleSengers on November 01, 2022
Knowledge Base reports as dashboard reports
We are looking at ways to add Knowledge base reports to dashboards, we currently embed the page as a link but would like to add these to dashboards as separate reports. Or create custom reports for knowledge base articles. This will help clients ado read more
Reply Idea Dashboards & Reports Knowledge Base
7 upvotes
3 Replies
LaurelShoger
Participant
March 29, 2024
Second the idea of being able to add the Insights tab to a Dashboard view
Herschel on December 10, 2019
Allow Specific Feedback on Knowledge Base Articles
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee read more
Reply Idea Feedback Surveys Knowledge Base
268 upvotes
92 Replies
LaurelShoger
Participant
March 14, 2024
We have a new KB and would like to improve it for our customers, but we can't improve it if we don't know why they have found the content helpful (o...read more
jamescooke on July 16, 2019
Default behaviour of Auto-Association of records
Between our Customer Success and Sales teams, vs our Support teams, quite often we have a couple of conversations that are fundamentally not related in progress with a customer. Currently, the default behaviour for Hubspot is to auto-associate read more
Reply Idea Contacts & Companies
43 upvotes
14 Replies
LaurelShoger
Participant
December 06, 2023
4 years later and this is still causing issues for mutliple users. Just spent over two hours talking with different support agents trying to figure o...read more
TFacilitator on December 30, 2020
Allow a customer to go down multiple if/then branches in a workflow
In the current process for if/then branches, when a customer tests positive for the specific if/then parameter they are sent down that first branch despite the fact they may test positive for multiple branches. If your intention is to send your read more
Reply Idea Workflows
39 upvotes
14 Replies
LaurelShoger
Participant
November 29, 2023
This would be a wonderful reature to have. We are looking for this same concept and hit a brick wall
Solved
LaurelShoger on October 25, 2023
Restrict Data Entered on a Form
What we are doing : Car dealers are filling out a form built on HubSpot. One of the fields is always a 7-digit number. Our issue : The 7-digit number starts with 00, 01, and 010. Sometimes the number can have multiple 0s such as 0000567. The dea read more
Reply Discussion Forms
0 upvote
3 Replies
LaurelShoger
Participant
October 26, 2023
Hi @Mike_Eastwood ! I think we have access to those subscriptions! I would greatly appreciate you sending any examples and details you have. I a...read more
Solved
LaurelShoger on October 25, 2023
Restrict Data Entered on a Form
What we are doing : Car dealers are filling out a form built on HubSpot. One of the fields is always a 7-digit number. Our issue : The 7-digit number starts with 00, 01, and 010. Sometimes the number can have multiple 0s such as 0000567. The dea read more
Reply Discussion Forms
0 upvote
3 Replies
LaurelShoger
Participant
October 26, 2023
Hi @Mike_Eastwood ! I think we have access to those subscriptions! I would greatly appreciate you sending any examples and details you have. I a...read more
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