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00431
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Member since ‎Sep 19, 2023
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Kseniia Suzdaltseva

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00431 on July 31, 2024
Tie the email address to the HubSpot team or Pipeline
When you create a new ticket, the available email addresses are sorted alphabetically, and the first is the default one. It happens even if the Pipeline and the person answering don't usually work with this email address. It'd be helpful to have the read more
Reply Idea Tickets
1 upvote
0 Reply
00431 on July 29, 2024
Don't allow changing email address for submitting tickets on Customer Portal
Hi! We're working on our own Customer Portal built with HubSpot tools. When a user submits a ticket via a form in the Customer Portal, the email address they used to log in is used by default. But they can change it manually—in this case, the ti read more
Reply Idea Tickets
8 upvotes
1 Reply
00431 on July 24, 2024
Don't allow changing email address for submitting tickets on Customer Portal
Hi! We're working on our own Customer Portal built with HubSpot tools. When a user submits a ticket via a form in the Customer Portal, the email address they used to log in is used by default. But they can change it manually—in this case, the ti read more
Reply Idea Tickets
0 upvote
0 Reply
00431 on July 24, 2024
Prohibit changing email address for submitting tickets on Customer Portal
Hi! We're working on our own Customer Portal built with HubSpot tools. When a user submits a ticket via a form in the Customer Portal, the email address they used to log in is used by default. But they can change it manually—in this case, the ti read more
Reply Idea Forms Tickets
0 upvote
0 Reply
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