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OAlterescu
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Omer Alterescu

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OAlterescu on September 18, 2023
Customer portal question
New to HS, have a customer portal running but something is bothering me. When a customer gets into his ticket he can see only the last interaction. I would like to see the entire communication, but I can't find a way to set it up. Anyone can hel read more
Reply Discussion Enterprise
0 upvote
4 Replies
OAlterescu
Member
September 19, 2023
Thanks for the reply When I change the status from only open and Close to allowing others, in some cases I have the option to see all the interaction...read more
OAlterescu on September 19, 2023
HS created ticket Vs Customer portal ticket
Hi all Agin new in HS and I could not find an answer in the community forum. In some cases, customers are sending an email to our support address. 1. I want to set an automatic ticket creation out of that, How 2. Will HS recognize the customer read more
Reply Discussion Enterprise
1 upvote
1 Reply
MGallmeier on September 13, 2023
How to document and provide a ticket solution to client
Dear Community, I´d like to understand what is the best way to communicate and document a solution for a ticket. We use the ticket-function from Hubspot, so customers can create support related tickets. "I.e. my desktopscreen is black, what sh read more
Reply Discussion Professional
1 upvote
6 Replies
OAlterescu
Member
September 18, 2023
follow-up question on this topic. How i associate a ticket that was not open in the portal, i.e. manually by the support agent? In the end i want the...read more
OAlterescu on September 18, 2023
Customer portal question
New to HS, have a customer portal running but something is bothering me. When a customer gets into his ticket he can see only the last interaction. I would like to see the entire communication, but I can't find a way to set it up. Anyone can hel read more
Reply Discussion Enterprise
0 upvote
4 Replies
OAlterescu
Member
September 19, 2023
Thanks for the reply When I change the status from only open and Close to allowing others, in some cases I have the option to see all the interaction...read more
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