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Sean_AGI
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Member since ‎Jun 7, 2018
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  • Upvotes Given
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  • Upvotes Received
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Sean_AGI on June 07, 2018
I've reached out to HubSpot support to get the Google Analytics workaround for this, but it would be great if there was a built-in way to see what users are searching for in the knowledge base. Ultimately, we want to know when users are searchi read more
9 upvotes
7 Replies
Member
September 04, 2018
Thanks Connor. I don't see a way to PM you.
amchartman on November 09, 2018
I have seen several merged chats suggesting that people leave their email so companies can follow up. I understand this idea was delivered, and a prompt to leave an email was added to the chat feature. However, I am wondering if we can add a mandato read more
156 upvotes
149 Replies
Member
August 29, 2018
Despite our chat starting with "Enter your NAME and EMAIL to get started", we get a lot of enthusiastic customers who start the conversation with the...read more
atma on June 07, 2018
Need to be able to specify the order of articles in a subcategory. Currently it is sorted alphabetically by default, that is not good.
4 upvotes
4 Replies
Member
July 17, 2018
I second this. We would love to easily drag and drop the order of categories and subcategories. There are important articles that are getting buried ...read more
Sean_AGI on July 10, 2018
I would like the chatbot to clear its conversation history (in customer view, NOT in the CRM). When a customer finishes a conversation with a bot, then launches the chat again later the chat starts where the customer left off (even though I have the read more
70 upvotes
22 Replies
Stanczak on January 04, 2018
I know it's seen as bad practice and I know why HubSpot doesn't currently allow it. But really guys, sometimes we actually do need to delete an email address from a contact record. I have historical contacts with important notes and history read more
153 upvotes
108 Replies
Member
June 28, 2018
My company is having the same issue. As a marketer, I want to remove any invalid email addresses to keep our email accounts healthy. My Sales team, h...read more
Sean_AGI on June 07, 2018
I've reached out to HubSpot support to get the Google Analytics workaround for this, but it would be great if there was a built-in way to see what users are searching for in the knowledge base. Ultimately, we want to know when users are searchi read more
9 upvotes
7 Replies
Member
September 04, 2018
Thanks Connor. I don't see a way to PM you.
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