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Sean_AGI
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Member since ‎Jun 7, 2018
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  • Upvotes Given
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  • Upvotes Received
    72
  • Ideas
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Sean_AGI on June 07, 2018
I've reached out to HubSpot support to get the Google Analytics workaround for this, but it would be great if there was a built-in way to see what users are searching for in the knowledge base. Ultimately, we want to know when users are searchi read more
8 upvotes
6 Replies
HubSpot Product Team
September 11, 2018
This feature is now available to all users
amchartman on November 09, 2018
I have seen several merged chats suggesting that people leave their email so companies can follow up. I understand this idea was delivered, and a prompt to leave an email was added to the chat feature. However, I am wondering if we can add a mandato read more
115 upvotes
135 Replies
Participant
May 28, 2022
HS, any update on this? Forcing us to use a chat bot to get this information is not the way. We are migrating over from Live Chat but are finding tha...read more
atma on June 07, 2018
Need to be able to specify the order of articles in a subcategory. Currently it is sorted alphabetically by default, that is not good.
4 upvotes
4 Replies
HubSpot Product Team
February 08, 2019
Sean_AGI on July 10, 2018
I would like the chatbot to clear its conversation history (in customer view, NOT in the CRM). When a customer finishes a conversation with a bot, then launches the chat again later the chat starts where the customer left off (even though I have the read more
61 upvotes
21 Replies
Member
August 04, 2022
Yes, I actually find it quite strange that this is not already how the system works. I don't know many websites which hold onto my chat history. Real...read more
Stanczak on January 04, 2018
I know it's seen as bad practice and I know why HubSpot doesn't currently allow it. But really guys, sometimes we actually do need to delete an email address from a contact record. I have historical contacts with important notes and history read more
152 upvotes
108 Replies
Participant
May 19, 2022
I'm pleased to see that we can finally delete email fields. I have a list of 3054 contacts where I've set the email field to a dummy value. I woul...read more
Sean_AGI on June 07, 2018
I've reached out to HubSpot support to get the Google Analytics workaround for this, but it would be great if there was a built-in way to see what users are searching for in the knowledge base. Ultimately, we want to know when users are searchi read more
8 upvotes
6 Replies
HubSpot Product Team
September 11, 2018
This feature is now available to all users
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