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GPrasath
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Member since ‎Sep 8, 2023
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GPrasath on September 08, 2023
Auto assign tickets
Hi, We are still exploring HubSpot at this stage. Currently, we are trying to auto-assign tickets to users based on To: email address. For example, if the email is addressed to user1@company.com, the ticket should automatically be assigned to us read more
Reply Discussion Settings Tickets
0 upvote
5 Replies
GPrasath
Member
September 11, 2023
Hi @SNigam , Thank you for your response. What we mean is - if an email arrives from someone addressed to "user1@domain.com" (the to: email addres...read more
SteveHTM on March 15, 2023
Workflow filtering of conversations before creating a ticket
I'm just experimenting with the Converstions API and the associated object. My goal was to try and filter incoming emails to determine whether the email was of the right type to generate a ticket. In fact I'm finding this hard to do and want to read more
Reply Idea Conversations
10 upvotes
3 Replies
GPrasath
Member
September 08, 2023
Hi SteveHTM , We are in the same situation as you. Is it possible to share the custom code? or give some leads on how you managed to extract t...read more
Solved
GPrasath on September 08, 2023
Auto assign tickets
Hi, We are still exploring HubSpot at this stage. Currently, we are trying to auto-assign tickets to users based on To: email address. For example, if the email is addressed to user1@company.com, the ticket should automatically be assigned to us read more
Reply Discussion Settings Tickets
0 upvote
5 Replies
GPrasath
Member
September 11, 2023
Hi @SNigam , Thank you for your response. What we mean is - if an email arrives from someone addressed to "user1@domain.com" (the to: email addres...read more
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