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DaianaMWorldia
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Member since ‎Sep 7, 2023
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DaianaMWorldia on November 15, 2023
Recieved e-mail from contact to trigger reopening of the ticket
I wish to have a possibility to re-open a ticket and to put it on a special stage when an e-mail is sent from a contact after a ticket has been already closed (even if the last activity was already an e-mail recieved from contact) 1. Service team read more
Reply Idea Tickets Workflows
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DaianaMWorldia on September 07, 2023
Report with all the convesation
Hello, I am trying to exctract all the conversation and email exchanges that one user (ticket owner) had on his/her tickets. Is there any possibility to do it?
Reply Discussion Conversations Reports Tickets
1 upvote
5 Replies
DaianaMWorldia
Participant
September 15, 2023
Hey ! Actuallu Support team gave me a very good solution for my need : There is an option to use the ticket and activity filter in a repor...read more
Solved
DaianaMWorldia on September 07, 2023
Report with all the convesation
Hello, I am trying to exctract all the conversation and email exchanges that one user (ticket owner) had on his/her tickets. Is there any possibility to do it?
Reply Discussion Conversations Reports Tickets
1 upvote
5 Replies
DaianaMWorldia
Participant
September 15, 2023
Hey ! Actuallu Support team gave me a very good solution for my need : There is an option to use the ticket and activity filter in a repor...read more
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