プロフィール

mmaddux
参加者
コミュニティー参加日： ‎5 25, 2018
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    0
  • 件の返信
    3
  • いいね！した数
    18
  • いいね！獲得数
    71
  • ご意見・ご提案
    1

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Michael Maddux

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アクティビティ

scottd 10月 03日, 2018
Hubspot Knowledge Base API
It appears from the API Docs and searching the Dev forum that this API is available but not documented. It also appears according to the article below to not allow access to the content itself but rather a link. We would move our glossary, blog an 続きを読む
返信 アイデア Integrations
171 いいね！
35 コメント
mmaddux
参加者
7月 31日, 2019
We would like the ability to push content within our Hubspot knowledge base to an outside host similar to what you can currently do with Hubspot's bl...続きを読む
ClaireH 6月 21日, 2018
Internal note and mentions within the conversations inbox
I would like the ability to write an internal note and mention/tag a colleague in the conversations inbox. I see that you can "add note" to the user contact info who is emailing but this is in a different space. As a customer success manager, 続きを読む
返信 アイデア Conversations
29 いいね！
12 コメント
mmaddux
参加者
4月 02日, 2019
This idea was set to "in planning" stage back on 08/31/18. Can we get a more recent update? Adding notes and mentions to conversations is what team s...続きを読む
atma 6月 16日, 2018
Web widget for Knowledge Base and Tickets
Script to embed Knowledge Base and Tickets in our website as a pop-up modal. User can click on 'Help' button on any page (just like we can do in HubSpot). Can also incorporate Conversations/Messages and Calling. Helps to provide self-service s 続きを読む
返信 アイデア Conversations Knowledge Base Tickets
31 いいね！
12 コメント
mmaddux
参加者
12月 18日, 2018
Solutions such as Help Scout, Freshchat, Intercom, Elevio and others allow visitors to utilize the widget to search their knowledge base or chat w...続きを読む
JeremyPSE 7月 24日, 2018
Allow for customization of chat transcript email
I just installed Conversations on our site and am very excited about the prospect of capturing and cookie'ing new leads this way. We had previously used Intercom which is a great service but having the website-chat live inside Hubspot is awesome. 続きを読む
返信 アイデア Conversations
88 いいね！
22 コメント
mmaddux
参加者
11月 06日, 2018
Keeping "Conversations" within a team inbox seems important. Currently, if a representative applies to a chat after a visitor has left the website...続きを読む
mmaddux 9月 14日, 2018
Associate Deal with Ticket via Workflow
We are automatically creating tickets based on contact data associated with a deal. Ideally, we would be able to associate the deal with the ticket we created via a workflow through this automation.
返信 アイデア Deals Tickets Workflows
71 いいね！
20 コメント
troelsfeodor 5月 04日, 2017
Handle inbound / incoming calls in HubSpot
We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, e 続きを読む
返信 アイデア Calling
494 いいね！
142 コメント
mmaddux
参加者
8月 03日, 2018
I haven't read through all the comments, but it appears Hubspot doesn't accept incoming calls natively through their platform. In addition to the req...続きを読む
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