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mmaddux
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Member since ‎May 25, 2018
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  • solutions
    0
  • Replies
    3
  • Upvotes Given
    18
  • Upvotes Received
    73
  • Ideas
    1

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Michael Maddux

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Activity

mmaddux
Participant
July 31, 2019
Reply to Hubspot Knowledge Base API
We would like the ability to push content within our Hubspot knowledge base to an outside host similar to what you can currently do with Hubspot's bl...read more
mmaddux
Participant
April 02, 2019
Reply to Internal note and mentions within the conversations inbox
This idea was set to "in planning" stage back on 08/31/18. Can we get a more recent update? Adding notes and mentions to conversations is what team s...read more
mmaddux
Participant
December 18, 2018
Reply to Web widget for Knowledge Base and Tickets
Solutions such as Help Scout, Freshchat, Intercom, Elevio and others allow visitors to utilize the widget to search their knowledge base or chat w...read more
mmaddux
Participant
November 06, 2018
Reply to Allow for customization of chat transcript email
Keeping "Conversations" within a team inbox seems important. Currently, if a representative applies to a chat after a visitor has left the website...read more
mmaddux on September 14, 2018
Associate Deal with Ticket via Workflow
We are automatically creating tickets based on contact data associated with a deal. Ideally, we would be able to associate the deal with the ticket we created via a workflow through this automation.
Reply Idea Deals Tickets Workflows
73 upvotes
20 Replies
mmaddux
Participant
August 03, 2018
Reply to Handle inbound / incoming calls in HubSpot
I haven't read through all the comments, but it appears Hubspot doesn't accept incoming calls natively through their platform. In addition to the req...read more
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