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CTMQ
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Member since ‎May 24, 2018
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Carmen Tan

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Activity

Sam_S on March 04, 2019
We have this situation where I think there should be an option to be notified when a bot chat starts – this is for 2 reasons that I can think of so far: When in a testing phase. While a bot can automate most of the process it would be great to read more
73 upvotes
23 Replies
Member
February 04, 2020
Ditto this! The bots sometimes go through a spam routine which needs to be stopped halfway at least by an agent and being notified of a chat initiate...read more
quentinsolal on August 23, 2017
Attach anything other than a URL. In some In some cases, we need to send an attachment, file, gif, pic or emoji
43 upvotes
25 Replies
Member
May 24, 2018
Yes! This feature would be so useful especially for sending pictures of something or any attachment on the Messages. I have encountered at least a fe...read more
KateVertigo on April 19, 2017
We are currently using the beta of Messages and the biggest fault we see is the lack of information it collects/provides to us when a customer attempts to chat with us. This makes it incredibly difficult to reach out to the person contacting us to f read more
25 upvotes
15 Replies
Member
May 24, 2018
We were using Zendesk before moving on to Hubspot and the Zendesk Chat feature was alot more useful in collecting Customer's Information before start...read more
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