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therealdb
HubSpot Product Team
HubSpot Product Team
Member since ‎May 23, 2018
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David Barron

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jbogaert on April 21, 2021
[May 12] Discussion Thread | Webinar: Run Better with Operations Hub
Thank you so much for joining the webinar! We hope you took away some interesting learnings. Please share what you thought of the event or leave any questions you may have for the panelists in the comment section below. About the event read more
Reply Discussion Operations Hub Webinar
4 upvotes
20 Replies
therealdb
HubSpot Product Team
May 17, 2021
Hey @Kierstin ! This could be possible with custom code actions where you'd run the code to check the Contacts API for similar fields and then use...read more
jbogaert on April 21, 2021
[May 12] Discussion Thread | Webinar: Run Better with Operations Hub
Thank you so much for joining the webinar! We hope you took away some interesting learnings. Please share what you thought of the event or leave any questions you may have for the panelists in the comment section below. About the event read more
Reply Discussion Operations Hub Webinar
4 upvotes
20 Replies
therealdb
HubSpot Product Team
May 17, 2021
Hey @Kierstin ! This could be possible with custom code actions where you'd run the code to check the Contacts API for similar fields and then use...read more
niron_maha on January 28, 2019
Associate a Reply to a Ticket Workflow Email with Ticket
For: for ServiceHub and support issues. Goal: user centricity Value: more personalised experience for the user Examples: Users can respond directly to the automated support email from HubSpot and add additional information for their support re read more
Reply Idea Conversations Tickets
65 upvotes
24 Replies
therealdb
HubSpot Product Team
February 06, 2020
Hey Everyone! I'm taking over the ungate process for this feature from Cambria -- email me directly if you'd like access: dbarron@hubspot.com ...read more
Solved
BrazyCrip1 on June 21, 2018
Restricting access to articles in knowledge base
How can I restrict access to certain articles in my knowledge base? I am not able to do so through the knowledge base settings
Reply Discussion
6 upvotes
5 Replies
therealdb
HubSpot Product Team
June 27, 2019
It has not been release to all Service Pro/Enterprise customers as of yet. That being said, we are in 'open beta' and are giving customers access wh...read more
simonsmith on June 07, 2018
Allow for private knowledge base articles
While we want most knowledge base articles to be public, there are some we want to keep private so that only our customer service representatives can view them. For example, a customer might ask a question that's sensitive, and we want to have an ar read more
Reply Idea Knowledge Base
118 upvotes
31 Replies
therealdb
HubSpot Product Team
March 26, 2019
@karengerberry if you send me an email I can get you access to our Beta for Restricted Access: dbarron@hubspot.com
simonsmith on June 07, 2018
Allow for private knowledge base articles
While we want most knowledge base articles to be public, there are some we want to keep private so that only our customer service representatives can view them. For example, a customer might ask a question that's sensitive, and we want to have an ar read more
Reply Idea Knowledge Base
118 upvotes
31 Replies
therealdb
HubSpot Product Team
March 26, 2019
@karengerberry if you send me an email I can get you access to our Beta for Restricted Access: dbarron@hubspot.com
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