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The_Dude
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Member since ‎May 23, 2018
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The_Dude on June 27, 2018
Multilingual Knowledge Base
Posting this here again since anything posted in the 'black hole' that is 'Ideas' tends to go stale without any follow-up. We have the immediate need for Mutilingual Knowledge base support for our SaaS platform. I am sure that we are not the only read more
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20 upvotes
3 Replies
The_Dude on June 26, 2018
Multilingual Knowledge bases?
What is the timeline for multilingual knowledge bases? We have a multilingual SaaS platform that can be quite complex that requires a robust multilingual knowledge base.
Reply Idea Knowledge Base
167 upvotes
69 Replies
Solved
The_Dude on May 31, 2018
Timeline on Customer Experience Survey?
Our Customer Experience team is 'chomping at the bit' to get going on this. Any idea of a release date? This feature was one of the main reasons that we signed up for this. Also this is no good to us unless it is localized in Japanese. If we can read more
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1 upvote
4 Replies
The_Dude
Contributor
June 25, 2018
@cambria Thanks for the reply. Our Customer Experience team is looking for something that is customizable similar to what is available with Googl...read more
simonsmith on June 07, 2018
Allow for private knowledge base articles
While we want most knowledge base articles to be public, there are some we want to keep private so that only our customer service representatives can view them. For example, a customer might ask a question that's sensitive, and we want to have an ar read more
Reply Idea Knowledge Base
118 upvotes
31 Replies
The_Dude
Contributor
June 24, 2018
Our use case scenario is where we would have an internal knowledge base where our Sales Team can access anytime/anywhere. This is particulary useful...read more
Solved
Anonymous on May 31, 2018
Hubspot tickets to Trello Board
Hello! Is there anyway to integrate hubspot and Trello in order to 1. Automatically populate Hubspot ticket list on to the Trello Board? 2. Link Trello cards and hubspot tickets by automatically adding the URL of Trello cards to Hubspot read more
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3 upvotes
3 Replies
The_Dude
Contributor
May 31, 2018
Mr. Anonymous Go here and upvote. Cheers!
evelli on May 31, 2018
How can a client check the status of their ticket?
When a customer of ours submits a ticket via a form on our website, is there any way for them to check the status of that ticket on their end? I understand I can view the status internally within my service hub, but how can they check the status?
Reply Discussion
44 upvotes
6 Replies
The_Dude
Contributor
May 31, 2018
This was a topic of conversation during an operations meeting this week. I have seen this implemented on the majority of other ticketing platforms. ...read more
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