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Lara_Q
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Member since ‎Aug 21, 2023
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  • Replies
    4
  • Upvotes Given
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  • Upvotes Received
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  • Ideas
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Activity

Lara_Q
Participant
December 23, 2024
Reply to Delayed Actions in Workflows - Business Days
It is shocking this is not a feature. We are chasing customers every two days, but we dont want to chase over the weekend.This seems so simple, and n...read more
Lara_Q
Participant
July 06, 2024
Reply to CSAT reporting by Agent
As CSAT is linked to a ticket, why cannot link the ticket owner to the CSAT result? CSAT is a very common KPI, and we need to be able to report on it...read more
Lara_Q
Participant
July 06, 2024
Reply to CSAT Reporting by Agent
CSAT is a very common KPI, and we need to be able to report on it, not only as a team, but by agent.
Lara_Q
Participant
July 06, 2024
Reply to How to get CSAT report
As CSAT is linked to a ticket, why cannot link the ticket owner to the CSAT result? CSAT is a very common KPI, and we need to be able to report on it...read more
Lara_Q on June 21, 2024
Assign multiple tickets to one agent from Helpdesk
In the Helpdesk view, we can edit multiple tickets simultaneously, such as changing their status or pipeline. However, we cannot change the owner of multiple tickets at once. Instead, we have to click on each ticket and manually change the owner one read more
Reply Idea Conversations Tickets
5 upvotes
1 Reply
Lara_Q
Participant
June 06, 2024
Reply to Tickets funnels reports
This is critical for service reporting. Please make it a feature.
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