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KSweeney27
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Member since ‎Aug 17, 2023
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Kimberly Sweeney

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KSweeney27 on November 08, 2023
Create reminders on open Service Tickets
I am looking to send internal reminders to the service ticket owner if they ticket stays in a certain status for X amount of days. This is to ensure that all tickets are taken care of within a certain amount of time. Ultimately I would like this read more
Reply Discussion Service Tickets Workflows
0 upvote
4 Replies
KSweeney27
Participant
November 08, 2023
I am not seeing "Ticket Internal Reminder" anywhere... 😕
Solved
KSweeney27 on November 08, 2023
Create reminders on open Service Tickets
I am looking to send internal reminders to the service ticket owner if they ticket stays in a certain status for X amount of days. This is to ensure that all tickets are taken care of within a certain amount of time. Ultimately I would like this read more
Reply Discussion Service Tickets Workflows
0 upvote
4 Replies
KSweeney27
Participant
November 08, 2023
I am not seeing "Ticket Internal Reminder" anywhere... 😕
Solved
KSweeney27 on October 19, 2023
Create Service Ticket from email received at a general inbox
Is there a way to create a service ticket when an email is received at a certain address? I am looking to automatically create a ticket when an email is received at (example) contactus@bbp.com . However, this address is also used for form submissio read more
Reply Discussion Service Tickets
0 upvote
4 Replies
KSweeney27
Participant
October 23, 2023
You were correct. It needed to be set up as an actual mailbox, a distribution list or shared mailbox did not work. A couple more questions.... ...read more
Solved
KSweeney27 on October 19, 2023
Create Service Ticket from email received at a general inbox
Is there a way to create a service ticket when an email is received at a certain address? I am looking to automatically create a ticket when an email is received at (example) contactus@bbp.com . However, this address is also used for form submissio read more
Reply Discussion Service Tickets
0 upvote
4 Replies
KSweeney27
Participant
October 23, 2023
You were correct. It needed to be set up as an actual mailbox, a distribution list or shared mailbox did not work. A couple more questions.... ...read more
Solved
KSweeney27 on October 19, 2023
Create Service Ticket from email received at a general inbox
Is there a way to create a service ticket when an email is received at a certain address? I am looking to automatically create a ticket when an email is received at (example) contactus@bbp.com . However, this address is also used for form submissio read more
Reply Discussion Service Tickets
0 upvote
4 Replies
KSweeney27
Participant
October 23, 2023
You were correct. It needed to be set up as an actual mailbox, a distribution list or shared mailbox did not work. A couple more questions.... ...read more
Solved
KSweeney27 on September 29, 2023
Upload a file to a service ticket
Is it possible to be able to attach a file to a service ticket? I know you can attach files to the contact, but I want to attach to a service ticket so that I can add it where you create the ticket. I was able to create a new property for File Uploa read more
Reply Discussion CRM Service Tickets
0 upvote
4 Replies
KSweeney27
Participant
October 02, 2023
Ok. Thank you for responding!
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