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KMace3
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Member since ‎Aug 16, 2023
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  • solutions
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  • Upvotes Received
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  • Ideas
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KMace3
Contributor
June 13, 2025
Reply to Populating HubSpot call type when making calls with AirCall
Yes, my users are selecting the tags in Aircall manually. When they finish a call they select a tag for the call outcome and the call type. I'm n...read more
KMace3
Contributor
June 13, 2025
Reply to Populating HubSpot call type when making calls with AirCall
Because it's a call workflow it enrolls specific calls. If you do a contact workflow you run into the problem of not being able to select which call ...read more
KMace3 on June 12, 2025
Enable format options for date calculations
I can use a calculation property to figure out the number of days since a ticket was opened so I can see how many days a ticket has been open. This is great! Except... I need to get the average number of days my tickets have been open. The calcu read more
Reply Idea Dashboards & Reports Properties
0 upvote
0 Reply
KMace3 on June 12, 2025
Create local presence feature for dialing outbound
We haven't been able to find a good phone system that our sales and support teams can both use. HubSpot calling almost meets our needs, but our sales teams need a local presence feature so when they make outbound calls their number is masked to look read more
Reply Idea Calling
0 upvote
0 Reply
KMace3 on May 30, 2025
Additional warnings needed when moving to Help Desk
I moved an email channel that was connected to an inbox in HubSpot to our Help Desk tonight. Doing so triggered some workflows we have setup to send confirmation emails to customers stating that we've received their ticket which caused a lot of conf read more
Reply Idea Tickets
2 upvotes
1 Reply
KMace3
Contributor
May 30, 2025
Reply to Notifications > Chat and email conversations > New unassigned email conversation > SELECT INBOXES
We also need something similar. We built a workflow to get around the default notification setting, but I'd prefer to have it as an option in the not...read more
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