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KMace3
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Member since ‎Aug 16, 2023
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Kaitlyn Mace

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Activity

Brandonbaker on September 17, 2018
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t read more
127 upvotes
47 Replies
Member
June 07, 2024
If you have access to send emails from a team email (like support@...) and connected your personal work email to HubSpot, you can't choose which emai...read more
Eleven11 on October 04, 2021
Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This read more
86 upvotes
22 Replies
Member
May 22, 2024
The feedback we get from surveys is valuable from a customer perspective, but from a management perspective I need to associate my CSAT surveys with ...read more
Steuart on December 27, 2019
I NEED TO BE ABLE TO TRACK THE TIME MY AGENTS SPEND WORKING ON A TICKET. SPECIFICALLY I NEED THE TIME TRACKING TO AUTOMATICALLY TURN ON WHENEVER A TICKET IS OPEN. I CURRENTLY USE ZENDESK WHERE THIS CAPABILITY IS AVAILABLE. UNTIL THIS IS IN PLACE I read more
99 upvotes
30 Replies
Member
May 21, 2024
We need to automatically track how much time is spent on tickets, either in the ticket or in the inbox. All of the integrations available allow you t...read more
DavidMFT on November 10, 2017
Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry. I have setu read more
551 upvotes
227 Replies
Member
April 25, 2024
Any updates here? I still can't cc via sequences from what I can tell.
LPlumb on February 20, 2024
Sometimes, I need to archive properties no longer in use, or, wish to change the field. If these proeprties are being used in views created by others, I am unable to remove the properties and have to either go round asking people to remove them and read more
Member
April 24, 2024
I need this BADLY. It will help me keep my properties clean and up to date as an admin. I can't archive properties unless they're not being used, but...read more
Eleven11 on October 04, 2021
Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This read more
86 upvotes
22 Replies
Member
May 22, 2024
The feedback we get from surveys is valuable from a customer perspective, but from a management perspective I need to associate my CSAT surveys with ...read more
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