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KristelA
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Member since ‎Aug 13, 2023
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EPettigrew on September 13, 2024
Hi, I'm creating a Whatsapp stream using webhook, in which I'm giving predefined answers depending on what the possible lead responds. There will be an option to redirect the conversation to one owner or another, and at that time I want to use the A read more
Contributor
September 17, 2024
Ohh, I see :c apparently there is no documentation about a feature like this yet : https://community.hubspot.com/t5/APIs-Integrations/API-Assign-a-...read more
Solved
KMooney on September 16, 2024
I work for a small start-up as a CSM, Support Lead and Hubspot Admin. I am beginning to develop a KB site using hubspot. I am looking to connect with anyone willing to demonstrate how their organization is using hubspot for the customer facing read more
0 upvote
2 Replies
Contributor
September 17, 2024
Hello KMooney, I'd be glad to connect to help you out. I've built a knowledge source for the SMB. You check Hubspot's own knowledge base to get so...read more
EPettigrew on September 13, 2024
Hi, I'm creating a Whatsapp stream using webhook, in which I'm giving predefined answers depending on what the possible lead responds. There will be an option to redirect the conversation to one owner or another, and at that time I want to use the A read more
Contributor
September 17, 2024
Ohh, I see :c apparently there is no documentation about a feature like this yet : https://community.hubspot.com/t5/APIs-Integrations/API-Assign-a-...read more
Solved
MPortman on September 02, 2024
From a Tickets/Help Desk perspective, within the Email function we'd like to select a Distribution List from the To: field instead of adding 10s or 100s of addresses manually. We've looked at Lists, too cumbersome & very marketing/sales focus &a read more
0 upvote
2 Replies
Contributor
September 11, 2024
Hello, I suggest you create a dynamic list based on some conditions/property values. For example, if a contact has created a ticket today, include t...read more
smarino98 on September 05, 2024
Hi team, WhatsApp is a very important tool for LATAM Market, here in Brazil, is used in our daily life. It would be great if you could add a feedback survey for this WhatsApp channel, then we can collect the CSAT with a simplified process from our c read more
5 upvotes
3 Replies
Contributor
September 09, 2024
This is a great idea 🙂
Solved
ЯЗдесь on August 23, 2024
Hello. May you tell me please how to disable email in the ticket form? According to the standard, incoming messages are receiving to "Inbox" to the standard email support@26263725.eu1.r.hubspot-inbox.com and i have "ticket form" email supp read more
0 upvote
6 Replies
Contributor
September 09, 2024
Hello, According to your screeshot, there are 2 emails configurated for the inbox whose id is 167130880 : the Hubspot fallback email and your team'...read more
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