KristelA

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EPettigrew on September 13, 2024

Assign owner to a conversation

Hi, I'm creating a Whatsapp stream using webhook, in which I'm giving predefined answers depending on what the possible lead responds. There will be an option to redirect the conversation to one owner or another, and at that time I want to use the A read more

Reply Discussion Contacts Developer tools Webhooks

0 upvote

6 Replies

KristelA

Contributor

September 17, 2024

Ohh, I see :c apparently there is no documentation about a feature like this yet : https://community.hubspot.com/t5/APIs-Integrations/API-Assign-a-...read more

KMooney on September 16, 2024

Building a Strong Knowledge Base within Hubspot

I work for a small start-up as a CSM, Support Lead and Hubspot Admin. I am beginning to develop a KB site using hubspot. I am looking to connect with anyone willing to demonstrate how their organization is using hubspot for the customer facing read more

Reply Discussion Knowledge Base

0 upvote

2 Replies

KristelA

Contributor

September 17, 2024

Hello KMooney, I'd be glad to connect to help you out. I've built a knowledge source for the SMB. You check Hubspot's own knowledge base to get so...read more

EPettigrew on September 13, 2024

Assign owner to a conversation

Reply Discussion Contacts Developer tools Webhooks

0 upvote

6 Replies

KristelA

Contributor

September 17, 2024

Ohh, I see :c apparently there is no documentation about a feature like this yet : https://community.hubspot.com/t5/APIs-Integrations/API-Assign-a-...read more

MPortman on September 02, 2024

Email Distribution Lists

From a Tickets/Help Desk perspective, within the Email function we'd like to select a Distribution List from the To: field instead of adding 10s or 100s of addresses manually. We've looked at Lists, too cumbersome & very marketing/sales focus &a read more

Reply Discussion Tickets

0 upvote

2 Replies

KristelA

Contributor

September 11, 2024

Hello, I suggest you create a dynamic list based on some conditions/property values. For example, if a contact has created a ticket today, include t...read more

smarino98 on September 05, 2024

WhatsApp feedback CSAT

Hi team, WhatsApp is a very important tool for LATAM Market, here in Brazil, is used in our daily life. It would be great if you could add a feedback survey for this WhatsApp channel, then we can collect the CSAT with a simplified process from our c read more

Reply Idea Conversations

5 upvotes

3 Replies

KristelA

Contributor

September 09, 2024

This is a great idea 🙂

Solved

ЯЗдесь on August 23, 2024

ticket form email

Hello. May you tell me please how to disable email in the ticket form? According to the standard, incoming messages are receiving to "Inbox" to the standard email support@26263725.eu1.r.hubspot-inbox.com and i have "ticket form" email supp read more

Reply Discussion Tickets

0 upvote

6 Replies

KristelA

Contributor

September 09, 2024

Hello, According to your screeshot, there are 2 emails configurated for the inbox whose id is 167130880 : the Hubspot fallback email and your team'...read more

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