Great question. I think it depends on how many contacts are being generated for your business. If you have the right segmentation in place and have a...read more
This is super important for us as a key metric we measure is response time. With the weekends included, this really messes things up when we want to ...read more
This wouldd be extremely helpful for our sales team as we have reps focused on specific parts of our business that can help chat users better depende...read more