Hi guys, I would really love to have the possibility to open also task with one mouse click in a new tab, as it is on ticket level. Here example This is what I see by clicking with a mouse on one task Thanks for consider read more
I agree. I got a respons from our team and they would love to have the first layout in all views, like first choice. If they are working in det...read more
Hi, can I somewhere set for all our email, that they should have by first response the subject line empty? Why? I prepared a template for first response, with following tokens in subject line: But, after insert the template ov read more
Hi there, our company has different licences for different departments. However, there are departments, which has 5 templates free in their license and I do not know, how to definy these 5 templates for them. I found this infromation, whic read more
Hi together, I am looking for explanation, what are the advantages of hiding a conversation-email in Helpdesk: Does it mean, that customer does not see this one in our customer portal? However, just me, as a user (or Admin), can unhide read more
Hi together, I am looking for a possibility to automatize our email subject in Helpdesk. We used before e.g. this template So, Email subject was automatically change to Record Id + Ticket name. Where I can find any automatisation fo read more
Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen read more
Hello, I am looking for the possibility to copy attachment (on ticket level, so right side and this is also a part of an email on ticket level) to left side properties - file upload. However attachment is not a ticket property, I did not f read more
Hello guys, I am looking for the best way how to work with bell notifications. I understood, that I can first mark this notifications as read, then archive and these messages will be archived. Well, this is how it works by me. Is read more