Member since ‎May 4, 2018
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Nolie MacDonald

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neutsler09 on July 24, 2018
I set my chat settings so that the chat launcher will hide outside of our business hours. Since I'm using a bot to greet and capture the name & email address of the person wishing to chat - my chat availability settings are being ignored. So I'm read more
34 Replies
January 13, 2020 07:40
Apologies to dredge up an old thread - but specific to the " Use if/then branches to route visitors based on team availability" feature - if I more
nmacdonald on July 27, 2018
When in meeting automatically sets chat to away or busy Currently, we have a predicament with the handoff feature assigning to a specific person. At present time our sales staff must manually set themselves as away every time they are in a demo to read more
13 Replies
HubSpot Product Team
February 16, 2021 05:21
Moving this back to the Idea submitted since the automation piece of this has not been delivered yet. We are currently reviewing that automation more
nmacdonald on May 04, 2018
I'm looking at our email overview results, , and I see that when set on all email types it also includes internal emails. I was hoping to be able to get an average open and ctr rate fo read more
29 Replies
April 12, 2022 10:33
This needs to be something we can set up for our supervisors, so when they go to look at how an email performed they aren't seeing the same few more
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