プロフィール

zachallen
投稿者
コミュニティー参加日： ‎5 1, 2018
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  • ベストアンサー数
    1
  • 件の返信
    6
  • いいね！した数
    32
  • いいね！獲得数
    115
  • ご意見・ご提案
    0

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Zach Allen

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アクティビティ

CristianP 10月 27日, 2017
Snippet Tool - Text Limitation Removal
The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For exampl 続きを読む
返信 アイデア Snippets & Templates
140 いいね！
96 コメント
zachallen
投稿者
7月 18日, 2019
I don't understand the limitation, here. This isn't Twitter. Our Support Team is utilizing snippets in conjunction with Service Hub. We would...続きを読む
解決済み
zachallen 6月 13日, 2018
The ticket board doesn't include Customer and Contact info
We are in the process of implementing the Service Hub. In testing out managing groups of tickets, we quickly found that there's no customer or contact visible on the ticket board window. There's no available customer or contact field availible to 続きを読む
返信 ディスカッション
14 いいね！
12 コメント
zachallen
投稿者
2月 07日, 2019
The ticket board includes the Associated Contact and Associated Company now. So, this has been solved.
sd_elm 1月 15日, 2019
Default add timeline activity to unchecked
When creating a new ticket, users are prompted to add timeline activity from [company and contact] to the ticket for the last x # of days. Currently it is defaulted to checked. We would like to see a setting that allows this to be unchecked by defau 続きを読む
返信 アイデア Tickets
32 いいね！
13 コメント
zachallen
投稿者
1月 24日, 2019
This problem isn't an "idea". This is poor design. This is extremely frustrating. I see the benefits of having these options enabled by defau...続きを読む
Antonino 7月 30日, 2018
Add user signature to emails sent from Conversations
Hey hey, we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the 続きを読む
返信 アイデア Conversations
283 いいね！
142 コメント
zachallen
投稿者
12月 26日, 2018
This is a serious need for our Service team as well. I'd like to have a generic signature for responding to Conversations.
MangusBB 7月 26日, 2018
Ticket association and overview per company
It's important for us to see how many tickets each company has (open or historically), we need to report this back to our customers and we very much like to see where we spend our time. Would it be possible to add another tab in line with the "Activ 続きを読む
返信 アイデア Tickets
40 いいね！
4 コメント
zachallen
投稿者
10月 05日, 2018
The fact that I can't see a list of support tickets by customer is probably the number one reason why our Company can not go live on Service Hub. Th...続きを読む
zachallen 6月 15日, 2018
Email Templates should include Ticket Properties
We are implementing Service Hub. I started on the process of creating a workflow to fire off an email when a service ticket is submitted. Also, we had planned on using email templates for responding to common issues, etc. When I opened the Email 続きを読む
返信 アイデア Tickets
35 いいね！
2 コメント
zachallen
投稿者
8月 28日, 2018
Ticket properties are now available in email templates. This can be closed.
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