Profil

zachallen
Contributeur
Membre depuis ‎mai 1, 2018
Envoyer un message
  • Solutions
    1
  • Réponses
    6
  • Mentions J'aime ajoutées
    32
  • Mentions J'aime obtenues
    115
  • Idées
    0

À propos

Veuillez vous connecter ou créer un compte gratuit pour consulter les profils des utilisateurs.

Amis

    La liste d'amis est vide

Zach Allen

L'utilisateur n'a pas encore rédigé de biographie. Vous pouvez modifier votre profil ici.

Activité

CristianP le Octobre 27, 2017
Snippet Tool - Text Limitation Removal
The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For exampl Lire la suite
Répondre Idée Snippets & Templates
140 Mentions J'aime
96 Réponses
zachallen
Contributeur
Juillet 18, 2019
I don't understand the limitation, here. This isn't Twitter. Our Support Team is utilizing snippets in conjunction with Service Hub. We would...Lire la suite
Résolues
zachallen le Juin 13, 2018
The ticket board doesn't include Customer and Contact info
We are in the process of implementing the Service Hub. In testing out managing groups of tickets, we quickly found that there's no customer or contact visible on the ticket board window. There's no available customer or contact field availible to Lire la suite
Répondre Discussion
14 Mentions J'aime
12 Réponses
zachallen
Contributeur
Février 07, 2019
The ticket board includes the Associated Contact and Associated Company now. So, this has been solved.
sd_elm le Janvier 15, 2019
Default add timeline activity to unchecked
When creating a new ticket, users are prompted to add timeline activity from [company and contact] to the ticket for the last x # of days. Currently it is defaulted to checked. We would like to see a setting that allows this to be unchecked by defau Lire la suite
Répondre Idée Tickets
32 Mentions J'aime
13 Réponses
zachallen
Contributeur
Janvier 24, 2019
This problem isn't an "idea". This is poor design. This is extremely frustrating. I see the benefits of having these options enabled by defau...Lire la suite
Antonino le Juillet 30, 2018
Add user signature to emails sent from Conversations
Hey hey, we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the Lire la suite
Répondre Idée Conversations
283 Mentions J'aime
142 Réponses
zachallen
Contributeur
Décembre 26, 2018
This is a serious need for our Service team as well. I'd like to have a generic signature for responding to Conversations.
MangusBB le Juillet 26, 2018
Ticket association and overview per company
It's important for us to see how many tickets each company has (open or historically), we need to report this back to our customers and we very much like to see where we spend our time. Would it be possible to add another tab in line with the "Activ Lire la suite
Répondre Idée Tickets
40 Mentions J'aime
4 Réponses
zachallen
Contributeur
Octobre 05, 2018
The fact that I can't see a list of support tickets by customer is probably the number one reason why our Company can not go live on Service Hub. Th...Lire la suite
zachallen le Juin 15, 2018
Email Templates should include Ticket Properties
We are implementing Service Hub. I started on the process of creating a workflow to fire off an email when a service ticket is submitted. Also, we had planned on using email templates for responding to common issues, etc. When I opened the Email Lire la suite
Répondre Idée Tickets
35 Mentions J'aime
2 Réponses
zachallen
Contributeur
Août 28, 2018
Ticket properties are now available in email templates. This can be closed.
Voir les derniers posts
Sauvegardez le contenu dans vos favoris pour accéder rapidement aux conversations les plus utiles.
Premiers pas
Faisons connaissance ! Pour commencer, parlez-nous plus en détail de vos centres d'intérêt.
Présentations

Abonnements

Entrer en contact avec d'autres membres de la communauté est le meilleur moyen d'en tirer le meilleur parti. Voici quelques personnes que vous pourriez contacter.
Badges de la communauté

Mes groupes

Rejoignez des groupes pour discuter avec des membres ayant les mêmes centres d'intérêt que vous. Découvrez les groupes les plus populaires actuellement ou
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.